Essential 10 Positivity

Essential 10

Positivity

Be positive in your outlook, cheerful, and cooperative for when the only tool you own is a hammer, every problem begins to resemble a nail.

Most people don’t want to hear about negativity. They want to hear about solutions. This is all over, no body has the time to hear about negativity today and the more we dwell on the positives and more on the possible solutions the further and better we are going to be perceived as a good speaker. Remember your customer or audience might already be aware of the negativity and the problems; what they might not be aware of is whether there are solutions in place for their problems. As mentioned above you need to project positively so that every problem looks like a nail when the only solution available is a hammer.

Even when you point out how bad their current situation is and how much they need your solution, don’t dwell on the negative. Emphasize the positive. Keep a cheerful outlook. When your prospects bring up objections or questions, answer in a spirit of cooperation and appreciation for their point of view. This approach puts you above the fray. At the end of your speech, you want your audience to feel encouraged and positive about what they heard. Your customers and clients want to go home satisfied, not always will you be able to provide an exacting solution for concerns and issues. But more than often you will always be in a position to give a satisfying suggestion. This quality is paramount; you want to practice it over and over again; as they say in the sales world getting an opportunity is one in ten prospects and one among a hundred calls. You don’t want to sound all low and exasperated or you might just have to double your work schedules to meet your ever growing demands. Organizational demands, personal demands, team demands, family demands and the list is endless. Imagine if you sat back and pondered about your inability to speak for days on end. You would have to look for so many solutions to fix your problems.

When you are positive while speaking, it spreads like fire, you can see it in burning in your customers and clients, you see their shoulders loosen and you start seeing the smile on their face you want to see. You must tell them and make it known to them that you are going to take care of it or at least that you have provided a way to take care of it. Remember it all boils down to our satisfaction levels and are we satisfied with a positive response or approach is what will matter.

Every word you speak should echo the signs of a positive speaker, it should ooze positiveness and convince your customers and clients that you are the right person for his investments or his expenditure that you have the Positivity to take care of his issues and problems and that you have practiced to see his goals and objectives are met. Use positive words in your speech and practice using it every time you speak. Excellence is nothing but repeatedly doing the same thing. There are not any short cuts to excellence and so ii it with positively speaking. Words, your body language, your gestures and your facial expressions add to the magnitude of your Positivity.     

Irritable circumstances sometimes can you bog you down terribly and even get you depressed; these are the times to look over your guide and incorporate those positive lines and words in your speech. Let it flow with the fluidity you’ve practiced and bring it out in every word. We are only humans and it is but natural to give into harsh criticism however you must stand convicted and speak eloquently as possible and enunciate every ounce of positivty so that you share it with your customer and client and in turn make it an overall positive experience.

Remember: When you engage in systematic, purposeful speech, using and stretching your abilities to the maximum, you cannot help but feel positive and confident about yourself.

David C Linus
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Principal Trainer and CEO
ICSPS (Institute for Communication Skills and Public Speaking)
david@icspsindia.com| www.icspsindia.com
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Executive Excellence Certificate Program (Intensive) is a highly intense and integrated communication skills and public speaking program with voice skills and presentation skills as a parallel focus.

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