Special offers
Please also remember to check out this page regularly for special offers on our training courses and for more information on our OnlineMentoring courses.
Early booking 20% discount –
If you book your place on a public workshop at any location at least 30 days in advance and pay for the course within 10 days of booking then we'll give you a 20% discount on our normal published rates on the website or rates where it is stated current.
Multiple delegate booking up to 50% discount –
Book 2 or more and get 25% discount, 5 or more and get 35% discount and 10 or more and get a straight 50% discount on the same public workshop and pay within 10 days of booking and we'll give you your discount on our normal published rates. (the multiple bookings have to be for the same course on the same date and location.)
Learn together – Couple Offers (1+1 offer) –
Married and unmarried couples have a great opportunity to learn together where you pay for one and the partner is free. You need to book your place on a public workshop at any location at least 30 days in advance and pay for the course within 5 days of booking.
*conditions apply and before you avail this offer please check with the office on the current position.
Multiple course booking up to 50% discount –
Book 2 courses and get 20% discount, book 3 courses 30% discount and book 4 courses and get a straight 40% discount. You need to book your place on a public workshop at any location at least 30 days in advance and pay for the course within 10 days of booking and we'll give you your discount on our normal published rates.
Get in touch today!
Disclaimer:
Please note that these offers are only valid whilst displayed on our website (*and with a confirmation from the office) and can not be used in conjunction with any other special offer and, can only be used one offer at a time that is expressed or offered as per the website or any offer that specifically supersedes the offers on the website.
Please note that these special offers are applicable only on new bookings and can only be used on the courses as listed on the website.
Institute for Communication Skills and Public Speaking values your privacy and will not pass on your email details to any other company. If at anytime you'd like us to remove your email address from our free OnlineMentoring course, simply follow the instructions at the end of the emails you receive from us.
Friday, January 22, 2010
Our Services
Our Services
· Seminars, Trainings and Conferences on Skill Development
If you are looking to host a seminar, training or a conference on Communication Skills and Public Speaking - and you are looking for a well developed professional organization, you can count on us to deliver at your expected standard.
· Training design, development, modeling and implementations
If you are looking to design, develop, model or implement a specific training environment or learning college within your organization please do not hesitate to consult us to assist you in setting this up to grow, monitor, develop and implement as the learning and training progresses within the organization across levels and functions.
· Training Need and Analysis services for Start-Ups and the Corporate Sector
If you are looking to initiate and or invest in understanding the need and gaps that need to be plugged to get your organization on the fast track with the aid a centre of excellence around training; you can count on us to create that environment and culture to position you competitively in the market place among your peers.
· Tele-World Trainings (Everything about getting it right over the phone)
The most indispensable tool today that nearly every organization depends on; to a large extent, to get their work and the organization clicking like a clock. A major part of most customer facing relationships are managed over the phone and with out the right set of etiquettes and skills this area proves to the hidden hole. Do not overlook nor ignore this very important function of an organization for incorrect standards could lead to mal practices that affect the organization in varied negative forms. Count on us and give us a call to understand how we can help your organization in the area.
· Content Development (Online and Print Media)
We have the best in-house and associated resources to help you build the best and most relevant content you need today to express your services and strength as an organization; be it, marketing, sales, a promotion, direct mailers, or just about anything that requires you to make an impression through online or print media content; we assure you the best standard in the market today.
· Resume Development and Professional-Individual PR services
A relevant and objective resume today is critically important to showcase the person and the ability you carry with it. Resumes are the first interface between you and the employer and if done bad can lead to a negative offer from a prospective employer or from a job opportunity you really or badly wanted.
PR services is another important aspect today with many organizations diverting their sourcing options from the tradition spoke and hub way to more alternative paths through referrals, recommendations, social networking and business networking sites. It has become all the more important for a professional individual to project himself in the right and appropriate manner through these channels. Our team of experts in-house and associated can assist you in taking you from an unknown to a known personality through professional individual PR services.
· Seminars, Trainings and Conferences on Skill Development
If you are looking to host a seminar, training or a conference on Communication Skills and Public Speaking - and you are looking for a well developed professional organization, you can count on us to deliver at your expected standard.
· Training design, development, modeling and implementations
If you are looking to design, develop, model or implement a specific training environment or learning college within your organization please do not hesitate to consult us to assist you in setting this up to grow, monitor, develop and implement as the learning and training progresses within the organization across levels and functions.
· Training Need and Analysis services for Start-Ups and the Corporate Sector
If you are looking to initiate and or invest in understanding the need and gaps that need to be plugged to get your organization on the fast track with the aid a centre of excellence around training; you can count on us to create that environment and culture to position you competitively in the market place among your peers.
· Tele-World Trainings (Everything about getting it right over the phone)
The most indispensable tool today that nearly every organization depends on; to a large extent, to get their work and the organization clicking like a clock. A major part of most customer facing relationships are managed over the phone and with out the right set of etiquettes and skills this area proves to the hidden hole. Do not overlook nor ignore this very important function of an organization for incorrect standards could lead to mal practices that affect the organization in varied negative forms. Count on us and give us a call to understand how we can help your organization in the area.
· Content Development (Online and Print Media)
We have the best in-house and associated resources to help you build the best and most relevant content you need today to express your services and strength as an organization; be it, marketing, sales, a promotion, direct mailers, or just about anything that requires you to make an impression through online or print media content; we assure you the best standard in the market today.
· Resume Development and Professional-Individual PR services
A relevant and objective resume today is critically important to showcase the person and the ability you carry with it. Resumes are the first interface between you and the employer and if done bad can lead to a negative offer from a prospective employer or from a job opportunity you really or badly wanted.
PR services is another important aspect today with many organizations diverting their sourcing options from the tradition spoke and hub way to more alternative paths through referrals, recommendations, social networking and business networking sites. It has become all the more important for a professional individual to project himself in the right and appropriate manner through these channels. Our team of experts in-house and associated can assist you in taking you from an unknown to a known personality through professional individual PR services.
Interview Skills – General Level
Essential Interview Skills Workshop
Excel at your next job interview by attending our essential interview skills course!
Excellent communication and presentation skills are the normally the deciding differentiators when it comes to choosing a person for a job. However, there are of course other things that you need to get across in an interview; like how well you are suited for the job, your technical competencies, your functional competencies, and your ability to grow in the job and how well you're going to fit in culturally with the organization.
Ultimately though, it will be how well you express and present yourself in the interview and how well you answer the relevant and pertinent questions that will decide the outcome. We are confident and you can rest assured that we take care of all this for you.
Complete the course and experience the change for yourself
Essential interview skills workshop – easy and confident interviews in just one day!
By attending the essential interview skills course you'll ensure that you have the best chance possible of getting the best job that you are appropriately qualified to perform.
Expert training appreciated by the industry and our attendees
We are passionate about helping you get that job you want this season
And we are passionate and fanatic about helping you build up your confidence and strength and giving you the ability to make impressive and impacting presentations when faced with a critical job interview
All our trainers are dedicated to giving you the tools to help you perform at the best possible level at your next interview
We can help you excel and we go to lengths to ensure that your satisfaction is met and delivered
Course objectives –
o The techniques to help you control interview nerves and butterflies
o Discover how to use your voice to convey a confident and engaging personality
o Know how to use body language to build rapport with your interviewer
o How to discover key preparation techniques to help you perform at your optimum strengths
o How to be able to deliver convincing answers to interview questions asked
What does the course cover?
How to practice for interviews
Short individual interviews and self analysis of perception and interview performance with a tutor and group feedback and review of strengths and the areas for development
How to deal with nervous energy
Techniques to aid relaxation and reduce stress with positive visualization techniques to help build confidence
How to increase your personal impact by using your voice more effectively
Using the voice to convey a clear and confident style, using the power of pause to control pace and deliver clear well structured responses
How to sell yourself successfully
Personal S.W.O.T. analysis of strengths, weaknesses, opportunities & threats, brainstorming key characteristics of the ideal interview and how to tackle the "tell me about yourself" question
How to practice for interviews
Negotiating the "tell me about yourself" question and the review of impact created and how to increase this
How to increase personal impact by using body language to your advantage
Using body language to create a strong first impression while using eye contact to build rapport with the interview panel
Questions & Answer Bank
Structuring clear and effective responses to typical interview questions, how to prepare for difficult interview questions, creating your own Q&A bank and interviewing the interviewers – (asking your own questions)
How to practice for interviews
Interview practice sessions and feedback on personal strengths and targets for further development
Your general review and action plan
Personal action plans and your course evaluations
Do you have further questions before making a decision?
If there's anything else you'd like to ask, we'd be more than happy to answer them via telephone or email. So get in touch today.
Telephone:- + (0) 99537 84981
Email:- public@icspsindia.com
Would you like a copy of our course brochure?
You can download our course brochure in PDF format (adobe acrobat format) by clicking on the small picture on the right. If you would prefer us to email you a copy of the brochure, please get in touch and we will send it to you by return acknowledgment.
Telephone:- + (0) 99537 84981
Email:- public@icspsindia.com
Interested in some in-house corporate training?
Our in-house corporate one-day course (anywhere in Delhi NCR) costs from just Rs. 15,000.00 + service tax and expenses for up to 10 delegates. For additional delegates the charges are Rs. 900.00 + service tax and up to a maximum strength of 20 delegates per training session.
Call us on + (0) 99537 84981 or email us at corporate@icspsindia.com to check availability and to discuss training opportunities further. And please remember, our in-house corporate courses can be customized to your specific requirements.
Do you have some friends or colleagues who might be interested?
If you have some friends or colleagues who might want to improve their overall communication skills in presenting, public speaking skills and voice skills, then click here to let them know about us.
Can’t see what you need, and is there something you’re looking for?
Call us on + (0) 99537 84981 or email us at info@icspsindia.com
Get in touch today!
Disclaimer –
Institute for Communication Skills and Public Speaking offers training in presentation skills; public speaking; communication skills and voice & accent skills and reserves the right to amend the content of any training workshop to ensure that you receive the best possible training. Institute for Communication Skills and Public Speaking further reserves the right to change an appointment date and time and venue as it finds necessary and appropriate from time to time to offer the best possible training workshop opportunity and experience for its clients and customers.
Excel at your next job interview by attending our essential interview skills course!
Excellent communication and presentation skills are the normally the deciding differentiators when it comes to choosing a person for a job. However, there are of course other things that you need to get across in an interview; like how well you are suited for the job, your technical competencies, your functional competencies, and your ability to grow in the job and how well you're going to fit in culturally with the organization.
Ultimately though, it will be how well you express and present yourself in the interview and how well you answer the relevant and pertinent questions that will decide the outcome. We are confident and you can rest assured that we take care of all this for you.
Complete the course and experience the change for yourself
Essential interview skills workshop – easy and confident interviews in just one day!
By attending the essential interview skills course you'll ensure that you have the best chance possible of getting the best job that you are appropriately qualified to perform.
Expert training appreciated by the industry and our attendees
We are passionate about helping you get that job you want this season
And we are passionate and fanatic about helping you build up your confidence and strength and giving you the ability to make impressive and impacting presentations when faced with a critical job interview
All our trainers are dedicated to giving you the tools to help you perform at the best possible level at your next interview
We can help you excel and we go to lengths to ensure that your satisfaction is met and delivered
Course objectives –
o The techniques to help you control interview nerves and butterflies
o Discover how to use your voice to convey a confident and engaging personality
o Know how to use body language to build rapport with your interviewer
o How to discover key preparation techniques to help you perform at your optimum strengths
o How to be able to deliver convincing answers to interview questions asked
What does the course cover?
How to practice for interviews
Short individual interviews and self analysis of perception and interview performance with a tutor and group feedback and review of strengths and the areas for development
How to deal with nervous energy
Techniques to aid relaxation and reduce stress with positive visualization techniques to help build confidence
How to increase your personal impact by using your voice more effectively
Using the voice to convey a clear and confident style, using the power of pause to control pace and deliver clear well structured responses
How to sell yourself successfully
Personal S.W.O.T. analysis of strengths, weaknesses, opportunities & threats, brainstorming key characteristics of the ideal interview and how to tackle the "tell me about yourself" question
How to practice for interviews
Negotiating the "tell me about yourself" question and the review of impact created and how to increase this
How to increase personal impact by using body language to your advantage
Using body language to create a strong first impression while using eye contact to build rapport with the interview panel
Questions & Answer Bank
Structuring clear and effective responses to typical interview questions, how to prepare for difficult interview questions, creating your own Q&A bank and interviewing the interviewers – (asking your own questions)
How to practice for interviews
Interview practice sessions and feedback on personal strengths and targets for further development
Your general review and action plan
Personal action plans and your course evaluations
Do you have further questions before making a decision?
If there's anything else you'd like to ask, we'd be more than happy to answer them via telephone or email. So get in touch today.
Telephone:- + (0) 99537 84981
Email:- public@icspsindia.com
Would you like a copy of our course brochure?
You can download our course brochure in PDF format (adobe acrobat format) by clicking on the small picture on the right. If you would prefer us to email you a copy of the brochure, please get in touch and we will send it to you by return acknowledgment.
Telephone:- + (0) 99537 84981
Email:- public@icspsindia.com
Interested in some in-house corporate training?
Our in-house corporate one-day course (anywhere in Delhi NCR) costs from just Rs. 15,000.00 + service tax and expenses for up to 10 delegates. For additional delegates the charges are Rs. 900.00 + service tax and up to a maximum strength of 20 delegates per training session.
Call us on + (0) 99537 84981 or email us at corporate@icspsindia.com to check availability and to discuss training opportunities further. And please remember, our in-house corporate courses can be customized to your specific requirements.
Do you have some friends or colleagues who might be interested?
If you have some friends or colleagues who might want to improve their overall communication skills in presenting, public speaking skills and voice skills, then click here to let them know about us.
Can’t see what you need, and is there something you’re looking for?
Call us on + (0) 99537 84981 or email us at info@icspsindia.com
Get in touch today!
Disclaimer –
Institute for Communication Skills and Public Speaking offers training in presentation skills; public speaking; communication skills and voice & accent skills and reserves the right to amend the content of any training workshop to ensure that you receive the best possible training. Institute for Communication Skills and Public Speaking further reserves the right to change an appointment date and time and venue as it finds necessary and appropriate from time to time to offer the best possible training workshop opportunity and experience for its clients and customers.
Corporate Trainings - TeleSales & Customer Service
Telephone Etiquettes
The Program Objective –
To provide an in depth understanding between the differences in skill and etiquettes while on the telephone. What are the rules behind etiquette and how to demonstrate it effectively to get the wall broken between you and the customer?
And to further take it to the next level in the call to maximize the potential of a sale.
The Challenges –
Telephone Etiquettes is the bible-principles of telesales and marketing, many customers are lost immediately not because of skill sets but because we aren’t doing it the right way. We literally forget our manners while on a sales opportunity.
ü New to telephone operations - sales or service
ü Unaware of the right opening and closing scripts
ü Ignorant about telephone operations culture
ü Fresher or new hires for the first time on the phone
ü Where telephone operations is not a core function
ü Poor on hold, transfer or conference techniques
ü For organizations who hire entry level resources
The Course Objective –
Prepare for phone calls
A strong start on the call
Effective hold techniques
Speaking clearly with the customer
Effective call transferring
Proper tone and pitch of voice
Demonstrating effective listening skills
Maximize customer engagement
Make the customer ask the questions
Practice the golden rules
Telemarketing Training
The Program Objective –
A thorough training of various telemarketing etiquettes and options and factors that affect customer behavior which is central to the ability to telemarketing and to telesell is addressed in details.
This is to provide a highly interactive and an experience driven learning environment to reinforce telemarketing skills to succeed.
The Challenges –
It is possible you’ve come across these expressions and experiences in your day while telemarketing -
ü You know you have a great product or service and that your prospective clients will love what you do. You just can’t seem to speak to enough people.
ü You may be lacking in confidence to promote your products and services. Or you just need to feel more confident than you already are.
ü You might not have had any training on how to sell.
ü You may not be too comfortable being labeled a ‘salesperson’.
ü You are apprehensive about promoting yourself because you do not want to be seen as a ‘pushy salesperson’.
ü You wouldn’t dream of ‘cold calling’ as that is a waste of time and perhaps makes the nervous butterflies in your stomach come to life.
ü You are tired of hearing “I’m too busy, I have no budget, It’s too expensive” etc …
The Course Objective –
Focus on the advantage of long-term value over low cost
Understand how to deal with different sales structures
Work with the needs of different buyer types within a company
Quantify the costs that may be incurred by the buyer subsequent to purchase
Identify opportunities to add value to the sale
Apply questioning skills to determine buyer attitudes, situations and priorities
Identify problem areas and potential solutions
Create personal Feature, Advantage, Benefit statements
Develop an advantage over their competition
Assess personal sales performance after the call
Understand the Telephone Selling Process
Recognize the factors that affect buyer behavior
Establish rapport and build chemistry
Handle objections and close the sale
Appointment Setting
The Program Objective –
To demonstrate proven appointment setting techniques that help sales team members generate lots of high quality appointments on a consistent basis.
The Challenges –
It is possible you’ve come across these expressions and experiences in your day at appointment setting -
ü You know you have a great product or service and that your prospective clients will love what you do. You just can’t seem to speak to enough people.
ü You may be lacking in confidence to promote your products and services. Or you just need to feel more confident than you already are.
ü You might not have had any training on how to sell.
ü You may not be too comfortable being labeled a ‘salesperson’.
ü You are apprehensive about promoting yourself because you do not want to be seen as a ‘pushy salesperson’.
ü You wouldn’t dream of ‘cold calling’ as that is a waste of time and perhaps makes the nervous butterflies in your stomach come to life.
ü When you do speak to people about your products or services you are convinced you can help them but they just seem to ‘stall’ and put off dealing with you.
ü You are tired of hearing “I’m too busy, I have no budget, It’s too expensive” etc …
The Course Objective –
Increase quality and personal productivity
Generate more appointments with decision-makers
Quickly develop deep levels of rapport and trust with prospects
Use answering machines to generate appointments
Leave powerful messages that motivate the prospect to call you
Overcome objections and move prospects towards a meeting
Easily deal with rejection and remain focused on the next call
Quickly uncover buying and motivation strategies - 'hot buttons'
Telesales Team Coaching
The Program Objective –
To provide sales team members with a results focused approach to generating more profitable sales, sharing best practices, 'model' top performers and maintain a positive mental attitude.
It is about team work and how to generate winning practices and telesales models that work in your organization’s interest. How top performers make bottom liners grow and achieve sales quotas and targets beyond their present level of performance.
It is about healthy competition, it is about healthy group dynamics, it is about healthy practices, it is about healthy approaches a group takes together as a team to outdo and outperform their levels consistently for optimum results and levels of performance.
The Challenges –
It is possible you’ve come across these expressions and experiences in your day at in a sales team setting and environment -
ü Where support to professional groups and or teams in the sales force of the company is missing that enables you to perform and work as a team.
ü Where the absence of best practices and models further disable your drive to develop as a sales team contributing member.
ü Where continuous striving for better standards and levels in sales performance is the key individually without a collective drive.
ü Where team performance is what holds the key to greater sale numbers and you have challenges in participating in such systems.
The Course Objective –
Create a 'model' of best practice to generate more profitable sales
Enhance teamwork and mutual support to drive up sales performance
Effectively deal with rejection and disappointment
Agree a framework for placing the prospect in a 'buying' state of mind
Use hypnotic language to connect at the deepest level with your prospects
Accelerate the decision-making process and generate contracts
Manage individual performance and its impact on team sales results
Create a sales performance culture and improve quality of sale
Create a healthy, competitive environment within the sales team
Customer Service Excellence
The Program Objective –
To equip your customer service team with the skills, approaches and a mind-set to deliver genuine excellence in customer service. Customer service is the key area that differentiates between quality and drag.
Customer service is that intangible area that we must have as a function but often times neglect as a part of our core delivery mix. We employ techniques and tools to help your representatives understand the importance and their importance in executing this function and how they could do it best.
The Challenges –
It is possible you’ve come across these expressions and experiences in your day at in a sales team setting and environment -
ü You find it a challenge in driving professionals and organizations in the business of attending to customer queries and grievances. Also driving professional and organizational delivering their objectives through communication channels which require customer service.
ü You find it a challenge responding to queries and grievances and keeping customers satisfied and giving them a pleasant experience for doing business with your company and or subscribing to your products and services.
ü You find it a challenge to address customers who are key points to your referral and add on businesses. Where you’d like to keep it coming.
The Course Objective –
Assess their current customer service skills and identify improvements
View their current performance from a customers perspective
Appreciate how customer service impacts profitability and job security
Maximize personal impact and communicate on many different levels
Lead conversations effectively and seamlessly to positive outcomes
Develop rapport with customers at the deepest level
Use subtle questions to place the customer in a positive emotional state
Use excellent customer service as a sales-generation tool
Ethically influence customers to recommend your company to others
Maintain a balance between quality and productivity
Call Center Service Excellence
The Program Objective –
This course helps your employees understand the difference between a job and a responsibility. The mantle of public relations really lies with the frontline and how they deliver on branding your company as a customer centric and focused organization is really the key area of future business prospects.
Whether it is inbound sales or outbound sales or inbound customer service or outbound customer service we know how to lay the blue prints out for you to help you make the most effective service decision and practice the most effective styles to help your business stay desired and customer focused.
The Challenges –
It is possible you’ve come across these expressions and experiences in your day at in a sales team setting and environment -
ü For Professionals and organizations who are in a call center environment, domestic or international. Where you need to make an impact through your service delivery this is the area you want to train on to yield better results.
ü Where you need to espouse your customer centric values and practices, where you want to let them know that you care and that it should be understood without a doubt is what you’ve been endeavoring so far. Make it a system of delivery practices and values that easily come out and are realized by your customers.
ü Functional and behavioral drives toward achieving objectives in a call centre environment.
The Course Objective –
Direct successful conversations with callers
Develop deep levels of rapport quickly and easily
Apply unique solution-focused thinking techniques
Support themselves and colleagues more productively
Reduce call duration times whilst enhancing service quality
Enhance personal productivity and commitment
Implement a supportive coaching environment
Develop an awareness of personal 'blind spots'
Maximize personal impact with callers and colleagues
Understand how behaviors drive communication and commitment
Orientation in Telesales
The Program Objective –
Learn to hold valuable and engaging conversations with key decision makers –
Our Orientation in Telesales Skills program will deal with participants specific needs. The interactive format helps enable specific selling skills to telephone selling. The workshop addresses telesales in areas such as incoming calls, outgoing calls, order taking, prospecting, selling, customer service, collection, and telephone etiquette.
Telesales Skills teaches the telephone sales process and how it is affected by each customer’s particular situation. The skills taught and learned will boost your company’s sales and profitability.
The Challenges –
It is possible you’ve come across these expressions and experiences in your day at in a sales team setting and environment -
ü Employees are new hires on the job and which requires your organization to sell more over the phone and maximize call conversions.
ü Challenges in driving new hires and fresh employees to enforce telesales skills and build upon their capabilities and skills and in the absence of tools and techniques achieving quotas becomes pressing.
ü Challenges in assessing employee skills and profiling action plans to enable predictable results and development areas to help focus on strengths and reduce weaknesses in the telesales team and groups.
The Course Objective –
Highly motivational telesales skills training for people who telesell or set appointments
Tailored to your personality; we don’t turn you into a telesales robots
Increase your closing ratio as soon as you return to your workstation
Lots of personal coaching to work on your unique strengths and weaknesses
Learn a proven method for achieving a higher level of voicemail call-backs
Gain the credibility you need in the first moments of the conversation
Leave the workshop with a template full of the types of questions specific to your prospects, clients and industry
Cold Calling with Impact
The Program Objective –
The impact training course is more about closing and how to lead a prospect to that area is crucial because it isn’t done till the deal is sealed and closed. Statistically we lose about 80% of prospective sales due to poor closing. We’ve managed to bring them to the spot where we want to but we can’t lead them beyond that.
Cold calling with impact is when you nail it. This is the time of the call when you want him to say yes and he says it. This is the time when you have converted a non prospect into a sale deal. The impact moment is really the crucial time when you’ve reached that area where you now want him to say that we wants (not need) your product.
The Challenges –
It is possible you’ve come across these expressions and experiences in your day at in a sales team setting and environment -
ü The challenge is exploring and discovering how different closure and sales techniques help you make your sales life easier and something that you would like going back to day after day after day.
ü The fear of rejection, the fear of not closing, the fear of the prospect banging down the phone, and many fears that keep coming up when you make a sale.
ü The challenge in adopting a new approach and that’s what we are here for to train you on these contemporary styles.
The Course Objective –
Achieve more impact from each call with our unique questionnaire system
Tailored to your personality; we don’t turn you into a telesales robot
Learn how to leverage human curiosity and achieve more callbacks from voicemails
Lots of personal coaching to work on your unique strengths and weaknesses
Increase your impact and earn the recognition you deserve
Increase your closing ratio as soon as you return to your workstation
Gain the credibility you need in the first moments of the conversation
Leave the workshop with a template full of the types of questions specific to your prospects, clients and industry
Cold Calling Hot Spots
The Program Objective –
In Cold calling the fear is what we get out of the system and that we help you yield results call after call. We shoe you how you can delight in the job of cold calling. How cold calling makes you want to make that next call just as soon as you leave the last one. We show you the perspectives that you haven’t explored or discovered that enable this function to be interesting, yielding, exciting and fun.
Cold calling requires certain skills that almost ensure you the desired results proportionate to your effort and predictable results for organizations to plan sales forecasts more accurately.
The Challenges –
It is possible you’ve come across these expressions and experiences in your day at in a sales team setting and environment -
ü Where Telesales teams who need to get instant results and a tremendous boost from a less than enthralling cold calling year. You could call this a boiler zone where your focus is just the hotspot and you and your team mates focus on just one thing; a sale.
ü Identifying or exploring the hot spots where those really low hanging fruits that are ready and are waiting to be plucked. Stretch and you can hold them in your hands.
ü How to identify and practice the hot spot is the key area to cold calling and developing on this method for results.
The Course Objective –
A HOTSPOT is a designated time of each week (e.g. Wednesday morning) where all of your telesales team engages in intense cold calling - overseen by our specialist trainer
We develop and manage your HOTSPOT program, offering on-the-job training, coaching and support to the team as they go
This is pure selling - an electrifying 3-4 hour weekly cold calling session where huge numbers of results are generated - be they appointments, sales or invitations to events.
Measures, motivates and gets great results from cold calling activities.
Holistic Telesales Skills
The Program Objective –
Learn how to sell on the phone with a high degree of success –
This is a combination of cold calling skills which includes the Cold Calling Impact, Cold Calling Hotspot, Telephone Etiquettes and General Telesales Techniques to give you an edge and boost while making those calls for those predictable results you want to see on a daily basis.
Ideal for professionals and organizations who want to develop a holistic approach to telesales and increase their top lines rather than working with the bottom line. It gives you the opportunity to work with the top liners so that you can extract results and work sales forecasts and revenues assumptions better than before.
The Challenges –
It is possible you’ve come across these expressions and experiences in your day at in a sales team setting and environment -
ü You need to increase your sales, appointments and promotion on the phone; this is the workshop for you. This gives you a comprehensive understanding of all the skills required to make that impacting and sale sealing call.
ü Your focus will be on relationship sales and its short term and long term positives for your revenue stream. Make it an appointment to be at one of these events and you will go back home happier.
The Course Objective –
Lose your fear of picking up the phone and making cold calls
Learn how to get through to decision-makers, with the right questions, and the right messages
Generate an extra major sale a week every week every month
Learn the secrets of getting through gatekeepers
Learn professional closing techniques
Gain a unique understanding of prospects issues with the use of our Questionnaire System
Learn how to use highly persuasive language
Discover direct and indirect client interaction techniques
Includes scenario based role-play to ensure that the training is ingrained by the time you leave
Interested In This In-House Corporate Training –
Our in-house corporate one-day course (anywhere in Delhi NCR) costs from just Rs. 15,000.00 + Service Tax and expenses for up to 10 delegates. For additional delegates the charges are Rs. 900.00 + Service Tax and up to a maximum strength of 20 delegates per training session.
Call us on + (0) 99537 84981 or email us at corporate@icspsindia.com to check availability and to discuss things further. And please remember, our in-house corporate courses can be customized to your specific requirements.
For Corporate Programs:
Mail your Requests to Michelle Jennings at –
corporate@icspsindia.com
For General Inquiries:
Mail your Requests to Josephine Elroy at –
info@icspsindia.com
Client Speak –
“Super trainings by Institute for Communication Skills and Public Speaking, a house full of art and skills and recommended for organizations in the telesales space”.
Vinit K Verma – Pflegen India
“I had great results out of my small telesales team that began performing at 20 – 25% better immediately after the training and continue to do so”
Shikha Goyal – Entrepreneur
“Institute for Communication Skills and Public Speaking trainings are a recommended take for organizations and is a great training mix in your employee performance enhancement programme”
Suvarna Saikia – The People Group
“We’ve seen some great changes after incorporating Institute for Communication Skills and Public Speaking trainings and it works”
Rohan Sharma – Resource Connects
“The trainers and content and methods applied were easy and recallable and that’s the great stuff you guys deliver”
Shweta Tiwari - Neolitech
The Program Objective –
To provide an in depth understanding between the differences in skill and etiquettes while on the telephone. What are the rules behind etiquette and how to demonstrate it effectively to get the wall broken between you and the customer?
And to further take it to the next level in the call to maximize the potential of a sale.
The Challenges –
Telephone Etiquettes is the bible-principles of telesales and marketing, many customers are lost immediately not because of skill sets but because we aren’t doing it the right way. We literally forget our manners while on a sales opportunity.
ü New to telephone operations - sales or service
ü Unaware of the right opening and closing scripts
ü Ignorant about telephone operations culture
ü Fresher or new hires for the first time on the phone
ü Where telephone operations is not a core function
ü Poor on hold, transfer or conference techniques
ü For organizations who hire entry level resources
The Course Objective –
Prepare for phone calls
A strong start on the call
Effective hold techniques
Speaking clearly with the customer
Effective call transferring
Proper tone and pitch of voice
Demonstrating effective listening skills
Maximize customer engagement
Make the customer ask the questions
Practice the golden rules
Telemarketing Training
The Program Objective –
A thorough training of various telemarketing etiquettes and options and factors that affect customer behavior which is central to the ability to telemarketing and to telesell is addressed in details.
This is to provide a highly interactive and an experience driven learning environment to reinforce telemarketing skills to succeed.
The Challenges –
It is possible you’ve come across these expressions and experiences in your day while telemarketing -
ü You know you have a great product or service and that your prospective clients will love what you do. You just can’t seem to speak to enough people.
ü You may be lacking in confidence to promote your products and services. Or you just need to feel more confident than you already are.
ü You might not have had any training on how to sell.
ü You may not be too comfortable being labeled a ‘salesperson’.
ü You are apprehensive about promoting yourself because you do not want to be seen as a ‘pushy salesperson’.
ü You wouldn’t dream of ‘cold calling’ as that is a waste of time and perhaps makes the nervous butterflies in your stomach come to life.
ü You are tired of hearing “I’m too busy, I have no budget, It’s too expensive” etc …
The Course Objective –
Focus on the advantage of long-term value over low cost
Understand how to deal with different sales structures
Work with the needs of different buyer types within a company
Quantify the costs that may be incurred by the buyer subsequent to purchase
Identify opportunities to add value to the sale
Apply questioning skills to determine buyer attitudes, situations and priorities
Identify problem areas and potential solutions
Create personal Feature, Advantage, Benefit statements
Develop an advantage over their competition
Assess personal sales performance after the call
Understand the Telephone Selling Process
Recognize the factors that affect buyer behavior
Establish rapport and build chemistry
Handle objections and close the sale
Appointment Setting
The Program Objective –
To demonstrate proven appointment setting techniques that help sales team members generate lots of high quality appointments on a consistent basis.
The Challenges –
It is possible you’ve come across these expressions and experiences in your day at appointment setting -
ü You know you have a great product or service and that your prospective clients will love what you do. You just can’t seem to speak to enough people.
ü You may be lacking in confidence to promote your products and services. Or you just need to feel more confident than you already are.
ü You might not have had any training on how to sell.
ü You may not be too comfortable being labeled a ‘salesperson’.
ü You are apprehensive about promoting yourself because you do not want to be seen as a ‘pushy salesperson’.
ü You wouldn’t dream of ‘cold calling’ as that is a waste of time and perhaps makes the nervous butterflies in your stomach come to life.
ü When you do speak to people about your products or services you are convinced you can help them but they just seem to ‘stall’ and put off dealing with you.
ü You are tired of hearing “I’m too busy, I have no budget, It’s too expensive” etc …
The Course Objective –
Increase quality and personal productivity
Generate more appointments with decision-makers
Quickly develop deep levels of rapport and trust with prospects
Use answering machines to generate appointments
Leave powerful messages that motivate the prospect to call you
Overcome objections and move prospects towards a meeting
Easily deal with rejection and remain focused on the next call
Quickly uncover buying and motivation strategies - 'hot buttons'
Telesales Team Coaching
The Program Objective –
To provide sales team members with a results focused approach to generating more profitable sales, sharing best practices, 'model' top performers and maintain a positive mental attitude.
It is about team work and how to generate winning practices and telesales models that work in your organization’s interest. How top performers make bottom liners grow and achieve sales quotas and targets beyond their present level of performance.
It is about healthy competition, it is about healthy group dynamics, it is about healthy practices, it is about healthy approaches a group takes together as a team to outdo and outperform their levels consistently for optimum results and levels of performance.
The Challenges –
It is possible you’ve come across these expressions and experiences in your day at in a sales team setting and environment -
ü Where support to professional groups and or teams in the sales force of the company is missing that enables you to perform and work as a team.
ü Where the absence of best practices and models further disable your drive to develop as a sales team contributing member.
ü Where continuous striving for better standards and levels in sales performance is the key individually without a collective drive.
ü Where team performance is what holds the key to greater sale numbers and you have challenges in participating in such systems.
The Course Objective –
Create a 'model' of best practice to generate more profitable sales
Enhance teamwork and mutual support to drive up sales performance
Effectively deal with rejection and disappointment
Agree a framework for placing the prospect in a 'buying' state of mind
Use hypnotic language to connect at the deepest level with your prospects
Accelerate the decision-making process and generate contracts
Manage individual performance and its impact on team sales results
Create a sales performance culture and improve quality of sale
Create a healthy, competitive environment within the sales team
Customer Service Excellence
The Program Objective –
To equip your customer service team with the skills, approaches and a mind-set to deliver genuine excellence in customer service. Customer service is the key area that differentiates between quality and drag.
Customer service is that intangible area that we must have as a function but often times neglect as a part of our core delivery mix. We employ techniques and tools to help your representatives understand the importance and their importance in executing this function and how they could do it best.
The Challenges –
It is possible you’ve come across these expressions and experiences in your day at in a sales team setting and environment -
ü You find it a challenge in driving professionals and organizations in the business of attending to customer queries and grievances. Also driving professional and organizational delivering their objectives through communication channels which require customer service.
ü You find it a challenge responding to queries and grievances and keeping customers satisfied and giving them a pleasant experience for doing business with your company and or subscribing to your products and services.
ü You find it a challenge to address customers who are key points to your referral and add on businesses. Where you’d like to keep it coming.
The Course Objective –
Assess their current customer service skills and identify improvements
View their current performance from a customers perspective
Appreciate how customer service impacts profitability and job security
Maximize personal impact and communicate on many different levels
Lead conversations effectively and seamlessly to positive outcomes
Develop rapport with customers at the deepest level
Use subtle questions to place the customer in a positive emotional state
Use excellent customer service as a sales-generation tool
Ethically influence customers to recommend your company to others
Maintain a balance between quality and productivity
Call Center Service Excellence
The Program Objective –
This course helps your employees understand the difference between a job and a responsibility. The mantle of public relations really lies with the frontline and how they deliver on branding your company as a customer centric and focused organization is really the key area of future business prospects.
Whether it is inbound sales or outbound sales or inbound customer service or outbound customer service we know how to lay the blue prints out for you to help you make the most effective service decision and practice the most effective styles to help your business stay desired and customer focused.
The Challenges –
It is possible you’ve come across these expressions and experiences in your day at in a sales team setting and environment -
ü For Professionals and organizations who are in a call center environment, domestic or international. Where you need to make an impact through your service delivery this is the area you want to train on to yield better results.
ü Where you need to espouse your customer centric values and practices, where you want to let them know that you care and that it should be understood without a doubt is what you’ve been endeavoring so far. Make it a system of delivery practices and values that easily come out and are realized by your customers.
ü Functional and behavioral drives toward achieving objectives in a call centre environment.
The Course Objective –
Direct successful conversations with callers
Develop deep levels of rapport quickly and easily
Apply unique solution-focused thinking techniques
Support themselves and colleagues more productively
Reduce call duration times whilst enhancing service quality
Enhance personal productivity and commitment
Implement a supportive coaching environment
Develop an awareness of personal 'blind spots'
Maximize personal impact with callers and colleagues
Understand how behaviors drive communication and commitment
Orientation in Telesales
The Program Objective –
Learn to hold valuable and engaging conversations with key decision makers –
Our Orientation in Telesales Skills program will deal with participants specific needs. The interactive format helps enable specific selling skills to telephone selling. The workshop addresses telesales in areas such as incoming calls, outgoing calls, order taking, prospecting, selling, customer service, collection, and telephone etiquette.
Telesales Skills teaches the telephone sales process and how it is affected by each customer’s particular situation. The skills taught and learned will boost your company’s sales and profitability.
The Challenges –
It is possible you’ve come across these expressions and experiences in your day at in a sales team setting and environment -
ü Employees are new hires on the job and which requires your organization to sell more over the phone and maximize call conversions.
ü Challenges in driving new hires and fresh employees to enforce telesales skills and build upon their capabilities and skills and in the absence of tools and techniques achieving quotas becomes pressing.
ü Challenges in assessing employee skills and profiling action plans to enable predictable results and development areas to help focus on strengths and reduce weaknesses in the telesales team and groups.
The Course Objective –
Highly motivational telesales skills training for people who telesell or set appointments
Tailored to your personality; we don’t turn you into a telesales robots
Increase your closing ratio as soon as you return to your workstation
Lots of personal coaching to work on your unique strengths and weaknesses
Learn a proven method for achieving a higher level of voicemail call-backs
Gain the credibility you need in the first moments of the conversation
Leave the workshop with a template full of the types of questions specific to your prospects, clients and industry
Cold Calling with Impact
The Program Objective –
The impact training course is more about closing and how to lead a prospect to that area is crucial because it isn’t done till the deal is sealed and closed. Statistically we lose about 80% of prospective sales due to poor closing. We’ve managed to bring them to the spot where we want to but we can’t lead them beyond that.
Cold calling with impact is when you nail it. This is the time of the call when you want him to say yes and he says it. This is the time when you have converted a non prospect into a sale deal. The impact moment is really the crucial time when you’ve reached that area where you now want him to say that we wants (not need) your product.
The Challenges –
It is possible you’ve come across these expressions and experiences in your day at in a sales team setting and environment -
ü The challenge is exploring and discovering how different closure and sales techniques help you make your sales life easier and something that you would like going back to day after day after day.
ü The fear of rejection, the fear of not closing, the fear of the prospect banging down the phone, and many fears that keep coming up when you make a sale.
ü The challenge in adopting a new approach and that’s what we are here for to train you on these contemporary styles.
The Course Objective –
Achieve more impact from each call with our unique questionnaire system
Tailored to your personality; we don’t turn you into a telesales robot
Learn how to leverage human curiosity and achieve more callbacks from voicemails
Lots of personal coaching to work on your unique strengths and weaknesses
Increase your impact and earn the recognition you deserve
Increase your closing ratio as soon as you return to your workstation
Gain the credibility you need in the first moments of the conversation
Leave the workshop with a template full of the types of questions specific to your prospects, clients and industry
Cold Calling Hot Spots
The Program Objective –
In Cold calling the fear is what we get out of the system and that we help you yield results call after call. We shoe you how you can delight in the job of cold calling. How cold calling makes you want to make that next call just as soon as you leave the last one. We show you the perspectives that you haven’t explored or discovered that enable this function to be interesting, yielding, exciting and fun.
Cold calling requires certain skills that almost ensure you the desired results proportionate to your effort and predictable results for organizations to plan sales forecasts more accurately.
The Challenges –
It is possible you’ve come across these expressions and experiences in your day at in a sales team setting and environment -
ü Where Telesales teams who need to get instant results and a tremendous boost from a less than enthralling cold calling year. You could call this a boiler zone where your focus is just the hotspot and you and your team mates focus on just one thing; a sale.
ü Identifying or exploring the hot spots where those really low hanging fruits that are ready and are waiting to be plucked. Stretch and you can hold them in your hands.
ü How to identify and practice the hot spot is the key area to cold calling and developing on this method for results.
The Course Objective –
A HOTSPOT is a designated time of each week (e.g. Wednesday morning) where all of your telesales team engages in intense cold calling - overseen by our specialist trainer
We develop and manage your HOTSPOT program, offering on-the-job training, coaching and support to the team as they go
This is pure selling - an electrifying 3-4 hour weekly cold calling session where huge numbers of results are generated - be they appointments, sales or invitations to events.
Measures, motivates and gets great results from cold calling activities.
Holistic Telesales Skills
The Program Objective –
Learn how to sell on the phone with a high degree of success –
This is a combination of cold calling skills which includes the Cold Calling Impact, Cold Calling Hotspot, Telephone Etiquettes and General Telesales Techniques to give you an edge and boost while making those calls for those predictable results you want to see on a daily basis.
Ideal for professionals and organizations who want to develop a holistic approach to telesales and increase their top lines rather than working with the bottom line. It gives you the opportunity to work with the top liners so that you can extract results and work sales forecasts and revenues assumptions better than before.
The Challenges –
It is possible you’ve come across these expressions and experiences in your day at in a sales team setting and environment -
ü You need to increase your sales, appointments and promotion on the phone; this is the workshop for you. This gives you a comprehensive understanding of all the skills required to make that impacting and sale sealing call.
ü Your focus will be on relationship sales and its short term and long term positives for your revenue stream. Make it an appointment to be at one of these events and you will go back home happier.
The Course Objective –
Lose your fear of picking up the phone and making cold calls
Learn how to get through to decision-makers, with the right questions, and the right messages
Generate an extra major sale a week every week every month
Learn the secrets of getting through gatekeepers
Learn professional closing techniques
Gain a unique understanding of prospects issues with the use of our Questionnaire System
Learn how to use highly persuasive language
Discover direct and indirect client interaction techniques
Includes scenario based role-play to ensure that the training is ingrained by the time you leave
Interested In This In-House Corporate Training –
Our in-house corporate one-day course (anywhere in Delhi NCR) costs from just Rs. 15,000.00 + Service Tax and expenses for up to 10 delegates. For additional delegates the charges are Rs. 900.00 + Service Tax and up to a maximum strength of 20 delegates per training session.
Call us on + (0) 99537 84981 or email us at corporate@icspsindia.com to check availability and to discuss things further. And please remember, our in-house corporate courses can be customized to your specific requirements.
For Corporate Programs:
Mail your Requests to Michelle Jennings at –
corporate@icspsindia.com
For General Inquiries:
Mail your Requests to Josephine Elroy at –
info@icspsindia.com
Client Speak –
“Super trainings by Institute for Communication Skills and Public Speaking, a house full of art and skills and recommended for organizations in the telesales space”.
Vinit K Verma – Pflegen India
“I had great results out of my small telesales team that began performing at 20 – 25% better immediately after the training and continue to do so”
Shikha Goyal – Entrepreneur
“Institute for Communication Skills and Public Speaking trainings are a recommended take for organizations and is a great training mix in your employee performance enhancement programme”
Suvarna Saikia – The People Group
“We’ve seen some great changes after incorporating Institute for Communication Skills and Public Speaking trainings and it works”
Rohan Sharma – Resource Connects
“The trainers and content and methods applied were easy and recallable and that’s the great stuff you guys deliver”
Shweta Tiwari - Neolitech
Voice & Accent Skills – Module 3
Voice Impact Skills
The voice plays such an important role when we communicate verbally with each other. However few people realize that we can all achieve much more with our voices - it just takes some expert training and coaching to unlock its full potential.
Whether it is getting your voice heard enough in meetings, giving more dynamic presentations or speaking more effectively on the telephone, your voice plays an essential role in commanding the attention of your listener(s).
Complete the course and experience the change for yourself
Vocal impact skills – make more of an impact with your voice!
Course objectives –
How to project a clear and confident voice
How to enhance your vocal impact at work
How to develop a more dynamic voice
How to enhance your vocal impact in social environments
How to define the personality you are through your voice
How to reap the benefits of a great voice and great communication
How to unleash the potential of verbal timings and its effects
What does the course cover?
ü How to get through introductions
Personal introductions of attending delegates and the aims and objectives of the course
ü How to and why prepare to speak
Breathing techniques to aid your vocal style and how your posture helps support the voice correctly with practices to warm up the facial muscles before you start speaking
ü How to project a clear, confident voice
Practices to help you enhance your distinctive speech style, techniques to develop your vocal strength and command and project a fluid voice and practices to help you speak with greater energy and enthusiasm
ü How to speak with greater conviction
Learning how to pace your delivery and varying speed for an impact-speech and also you’ll deliver a short speech putting into practice vocal techniques you’ve learnt so far with constructive feedback on the vocal impact made on your listener(s)
ü How to develop the expressive qualities in the voice
Using gestures to help enhance your voice and add to the communication, using the power of pause to influence meaning and stress impacts while developing a range of expressive and descriptive vocal qualities
ü How to maximize your vocal impact in all situations
Short impromptu speeches and role plays using vocal techniques developed so far with constructive feedback on impact made on your listener(s)
ü Your general review and action plan
Personal action plan for further development and end of course evaluations and development plan
Do you have further questions before making a decision?
If there's anything else you'd like to ask, we'd be more than happy to answer them via telephone or email. So get in touch today.
Telephone:- + (0) 99537 84981
Email:- public@icspsindia.com
Would you like a copy of our course brochure?
You can download our course brochure in PDF format (adobe acrobat format) by clicking on the small picture on the right. If you would prefer us to email you a copy of the brochure, please get in touch and we will send it to you by return acknowledgment.
Telephone:- + (0) 99537 84981
Email:- public@icspsindia.com
Interested in some in-house corporate training?
Our in-house corporate one-day course (anywhere in Delhi NCR) costs from just Rs. 15,000.00 + service tax and expenses for up to 10 delegates. For additional delegates the charges are Rs. 900.00 + service tax and up to a maximum strength of 20 delegates per training session.
Call us on + (0) 99537 84981 or email us at corporate@icspsindia.com to check availability and to discuss training opportunities further. And please remember, our in-house corporate courses can be customized to your specific requirements.
Do you have some friends or colleagues who might be interested?
If you have some friends or colleagues who might want to improve their overall communication skills in presenting, public speaking skills and voice skills, then click here to let them know about us.
Can’t see what you need, and is there something you’re looking for?
Call us on + (0) 99537 84981 or email us at info@icspsindia.com
Get in touch today!
Disclaimer –
Institute for Communication Skills and Public Speaking offers training in presentation skills; public speaking; communication skills and voice & accent skills and reserves the right to amend the content of any training workshop to ensure that you receive the best possible training. Institute for Communication Skills and Public Speaking further reserves the right to change an appointment date and time and venue as it finds necessary and appropriate from time to time to offer the best possible training workshop opportunity and experience for its clients and customers.
The voice plays such an important role when we communicate verbally with each other. However few people realize that we can all achieve much more with our voices - it just takes some expert training and coaching to unlock its full potential.
Whether it is getting your voice heard enough in meetings, giving more dynamic presentations or speaking more effectively on the telephone, your voice plays an essential role in commanding the attention of your listener(s).
Complete the course and experience the change for yourself
Vocal impact skills – make more of an impact with your voice!
Course objectives –
How to project a clear and confident voice
How to enhance your vocal impact at work
How to develop a more dynamic voice
How to enhance your vocal impact in social environments
How to define the personality you are through your voice
How to reap the benefits of a great voice and great communication
How to unleash the potential of verbal timings and its effects
What does the course cover?
ü How to get through introductions
Personal introductions of attending delegates and the aims and objectives of the course
ü How to and why prepare to speak
Breathing techniques to aid your vocal style and how your posture helps support the voice correctly with practices to warm up the facial muscles before you start speaking
ü How to project a clear, confident voice
Practices to help you enhance your distinctive speech style, techniques to develop your vocal strength and command and project a fluid voice and practices to help you speak with greater energy and enthusiasm
ü How to speak with greater conviction
Learning how to pace your delivery and varying speed for an impact-speech and also you’ll deliver a short speech putting into practice vocal techniques you’ve learnt so far with constructive feedback on the vocal impact made on your listener(s)
ü How to develop the expressive qualities in the voice
Using gestures to help enhance your voice and add to the communication, using the power of pause to influence meaning and stress impacts while developing a range of expressive and descriptive vocal qualities
ü How to maximize your vocal impact in all situations
Short impromptu speeches and role plays using vocal techniques developed so far with constructive feedback on impact made on your listener(s)
ü Your general review and action plan
Personal action plan for further development and end of course evaluations and development plan
Do you have further questions before making a decision?
If there's anything else you'd like to ask, we'd be more than happy to answer them via telephone or email. So get in touch today.
Telephone:- + (0) 99537 84981
Email:- public@icspsindia.com
Would you like a copy of our course brochure?
You can download our course brochure in PDF format (adobe acrobat format) by clicking on the small picture on the right. If you would prefer us to email you a copy of the brochure, please get in touch and we will send it to you by return acknowledgment.
Telephone:- + (0) 99537 84981
Email:- public@icspsindia.com
Interested in some in-house corporate training?
Our in-house corporate one-day course (anywhere in Delhi NCR) costs from just Rs. 15,000.00 + service tax and expenses for up to 10 delegates. For additional delegates the charges are Rs. 900.00 + service tax and up to a maximum strength of 20 delegates per training session.
Call us on + (0) 99537 84981 or email us at corporate@icspsindia.com to check availability and to discuss training opportunities further. And please remember, our in-house corporate courses can be customized to your specific requirements.
Do you have some friends or colleagues who might be interested?
If you have some friends or colleagues who might want to improve their overall communication skills in presenting, public speaking skills and voice skills, then click here to let them know about us.
Can’t see what you need, and is there something you’re looking for?
Call us on + (0) 99537 84981 or email us at info@icspsindia.com
Get in touch today!
Disclaimer –
Institute for Communication Skills and Public Speaking offers training in presentation skills; public speaking; communication skills and voice & accent skills and reserves the right to amend the content of any training workshop to ensure that you receive the best possible training. Institute for Communication Skills and Public Speaking further reserves the right to change an appointment date and time and venue as it finds necessary and appropriate from time to time to offer the best possible training workshop opportunity and experience for its clients and customers.
Voice & Accent Skills – Module 2
Voice and Accent (British, American, Global Accents and Styles)
The voice plays such an important role when we communicate verbally with each other. However few people realize that we can all achieve much more with our voices - it just takes some expert training and coaching to unlock its full potential.
The ability to communicate clearly with colleagues can sometimes be hampered if you have a strong accent. But with the right coaching you can address these issues whilst still retaining the individuality and uniqueness of your voice.
Complete the course and experience the change for yourself
Voice & accent skills – become a globally styled English speaker!
Course objectives –
How to master the art of spoken English
How to speak English the way it is spoken globally
How to create instant and lasting impressions
How to understand English movies and songs effortlessly
How to develop clarity of voice and speech
How to soften your accent, enhance your voice
Hot to improve the clarity of your voice
How to become more articulated
How to overcome hidden barriers to success
What does the course cover?
ü Introduction to voice and accents
Theory of spoken language
Basic speech patterns of native English
Accented native English styles (American, British & Australian)
ü Eliminate regional influence
Develop a neutral English accent (Received Pronunciation)
Relationship between spelling and pronunciation
Incorporate the correct parts of speech, grammar and syntax
ü Consonant sounds
The ‘t’s
The ‘d’s
General consonants
ü The art of pronunciation
ü Getting into speaking right
Vocal clarity and accented styles
Global accent and RP (received pronunciation)
Voice modulation and intonation
Proper word and syllable stress
Frequently mispronounced words
ü Vowel sounds
Single vowel
Double vowel
The schwa sound
The stresses
The syllables
Do you have further questions before making a decision?
If there's anything else you'd like to ask, we'd be more than happy to answer them via telephone or email. So get in touch today.
Telephone:- + (0) 99537 84981
Email:- public@icspsindia.com
Would you like a copy of our course brochure?
You can download our course brochure in PDF format (adobe acrobat format) by clicking on the small picture on the right. If you would prefer us to email you a copy of the brochure, please get in touch and we will send it to you by return acknowledgment.
Telephone:- + (0) 99537 84981
Email:- public@icspsindia.com
Interested in some in-house corporate training?
Our in-house corporate one-day course (anywhere in Delhi NCR) costs from just Rs. 15,000.00 + service tax and expenses for up to 10 delegates. For additional delegates the charges are Rs. 900.00 + service tax and up to a maximum strength of 20 delegates per training session.
Call us on + (0) 99537 84981 or email us at corporate@icspsindia.com to check availability and to discuss training opportunities further. And please remember, our in-house corporate courses can be customized to your specific requirements.
Do you have some friends or colleagues who might be interested?
If you have some friends or colleagues who might want to improve their overall communication skills in presenting, public speaking skills and voice skills, then click here to let them know about us.
Can’t see what you need, and is there something you’re looking for?
Call us on + (0) 99537 84981 or email us at info@icspsindia.com
Get in touch today!
Disclaimer –
Institute for Communication Skills and Public Speaking offers training in presentation skills; public speaking; communication skills and voice & accent skills and reserves the right to amend the content of any training workshop to ensure that you receive the best possible training. Institute for Communication Skills and Public Speaking further reserves the right to change an appointment date and time and venue as it finds necessary and appropriate from time to time to offer the best possible training workshop opportunity and experience for its clients and customers.
Voice & Accent Skills – Module 1
Elocution Skills
The voice plays such an important role when we communicate verbally with each other. However few people realize that we can all achieve much more with our voices - it just takes some expert training and coaching to unlock its full potential.
The ability to communicate clearly and powerfully through your voice is a skill that's often underdeveloped in business today. With the right training however you can turn your voice into a tool that will create more influence and success for yourself.
Complete the course and experience the change for yourself
Elocution skills – become more eloquent when speaking to any audience!
Course objectives –
How to improve your diction and articulation
Learn how to speak with confidence & clarity
How to discover the power of your voice
How to speak confidently in business and social situations
Greater awareness on how to use your voice effectively
Elocution techniques to control and project your voice
The opportunity to reduce any specific deterrents of speech
What does the course cover?
ü Breathing and posture exercises
ü Vocal agility and adaptability
ü Voice projection and control
ü Vowel and consonant practice
ü Elocution exercises and practice
ü Rhythm and intonation for better elocution
ü Specific vocal practices and exercises
ü Tongue twisters to exercise the facial muscles
ü Reading and narration practices and exercises
Do you have further questions before making a decision?
If there's anything else you'd like to ask, we'd be more than happy to answer them via telephone or email. So get in touch today.
Telephone:- + (0) 99537 84981
Email:- public@icspsindia.com
Would you like a copy of our course brochure?
You can download our course brochure in PDF format (adobe acrobat format) by clicking on the small picture on the right. If you would prefer us to email you a copy of the brochure, please get in touch and we will send it to you by return acknowledgment.
Telephone:- + (0) 99537 84981
Email:- public@icspsindia.com
Interested in some in-house corporate training?
Our in-house corporate one-day course (anywhere in Delhi NCR) costs from just Rs. 15,000.00 + service tax and expenses for up to 10 delegates. For additional delegates the charges are Rs. 900.00 + service tax and up to a maximum strength of 20 delegates per training session.
Call us on + (0) 99537 84981 or email us at corporate@icspsindia.com to check availability and to discuss training opportunities further. And please remember, our in-house corporate courses can be customized to your specific requirements.
Do you have some friends or colleagues who might be interested?
If you have some friends or colleagues who might want to improve their overall communication skills in presenting, public speaking skills and voice skills, then click here to let them know about us.
Can’t see what you need, and is there something you’re looking for?
Call us on + (0) 99537 84981 or email us at info@icspsindia.com
Get in touch today!
Disclaimer –
Institute for Communication Skills and Public Speaking offers training in presentation skills; public speaking; communication skills and voice & accent skills and reserves the right to amend the content of any training workshop to ensure that you receive the best possible training. Institute for Communication Skills and Public Speaking further reserves the right to change an appointment date and time and venue as it finds necessary and appropriate from time to time to offer the best possible training workshop opportunity and experience for its clients and customers.
The voice plays such an important role when we communicate verbally with each other. However few people realize that we can all achieve much more with our voices - it just takes some expert training and coaching to unlock its full potential.
The ability to communicate clearly and powerfully through your voice is a skill that's often underdeveloped in business today. With the right training however you can turn your voice into a tool that will create more influence and success for yourself.
Complete the course and experience the change for yourself
Elocution skills – become more eloquent when speaking to any audience!
Course objectives –
How to improve your diction and articulation
Learn how to speak with confidence & clarity
How to discover the power of your voice
How to speak confidently in business and social situations
Greater awareness on how to use your voice effectively
Elocution techniques to control and project your voice
The opportunity to reduce any specific deterrents of speech
What does the course cover?
ü Breathing and posture exercises
ü Vocal agility and adaptability
ü Voice projection and control
ü Vowel and consonant practice
ü Elocution exercises and practice
ü Rhythm and intonation for better elocution
ü Specific vocal practices and exercises
ü Tongue twisters to exercise the facial muscles
ü Reading and narration practices and exercises
Do you have further questions before making a decision?
If there's anything else you'd like to ask, we'd be more than happy to answer them via telephone or email. So get in touch today.
Telephone:- + (0) 99537 84981
Email:- public@icspsindia.com
Would you like a copy of our course brochure?
You can download our course brochure in PDF format (adobe acrobat format) by clicking on the small picture on the right. If you would prefer us to email you a copy of the brochure, please get in touch and we will send it to you by return acknowledgment.
Telephone:- + (0) 99537 84981
Email:- public@icspsindia.com
Interested in some in-house corporate training?
Our in-house corporate one-day course (anywhere in Delhi NCR) costs from just Rs. 15,000.00 + service tax and expenses for up to 10 delegates. For additional delegates the charges are Rs. 900.00 + service tax and up to a maximum strength of 20 delegates per training session.
Call us on + (0) 99537 84981 or email us at corporate@icspsindia.com to check availability and to discuss training opportunities further. And please remember, our in-house corporate courses can be customized to your specific requirements.
Do you have some friends or colleagues who might be interested?
If you have some friends or colleagues who might want to improve their overall communication skills in presenting, public speaking skills and voice skills, then click here to let them know about us.
Can’t see what you need, and is there something you’re looking for?
Call us on + (0) 99537 84981 or email us at info@icspsindia.com
Get in touch today!
Disclaimer –
Institute for Communication Skills and Public Speaking offers training in presentation skills; public speaking; communication skills and voice & accent skills and reserves the right to amend the content of any training workshop to ensure that you receive the best possible training. Institute for Communication Skills and Public Speaking further reserves the right to change an appointment date and time and venue as it finds necessary and appropriate from time to time to offer the best possible training workshop opportunity and experience for its clients and customers.
Public Speaking Skills – Advanced Level
Fluid Public Speaking Skills
Authoritative public speaking skills is an intensive and highly interactive course to help you get the most from every public speaking opportunity. The course is ideal if you are an experienced presenter or public speaker and now want to achieve more with your public addresses and speeches.
You will gain a wide range of practical experience through many exercises (voice, physical presence, body language etc) and the delivery of four presentations. Each of the presentations provides a different challenge; and will give you the opportunity, and develop your ability to present and speak in different styles.
Complete the course and experience the change for yourself
Fluid public speaking skills – fluid public speaking in just one day!
Come on our one-day workshop and we guarantee that you will become an influential speaker
Course objectives –
How to define and tune your delivery style to create maximum impact
How to develop a more persuasive and impressive public speech style
How to control your space and presence to project influence on your audience
How to use presentation and speaking pace and structure more powerfully
How to use language creatively and descriptively to present a more powerful message
How to deliver different styles of speeches and public addresses for different audiences
What does the course cover?
ü How to get through introductions
Practices to develop group and audience rapport, self analysis of your current presentation style and controlling your nervous energy
ü Why and how to practice public speaking (prepared speech)
First delivery of a public speech of about 5 minutes and feedback on effectiveness of delivery style
ü How to create a greater impact through the voice
Developing a more confident and convincing voice with a greater range of expression in the voice and influencing your audience with the power of your voice
ü How to engage with the audience visually
Analysis of your visual impact on the audience using body language to build audience rapport and developing your unique public speaking style
ü Why public speaking structure, style and language
Preparing a public speech within a strict time constraint and establishing the key message(s). Applying structure and style effectively and using language to clarify and influence
ü Why and how to practice public speaking (unseen topics)
Delivery of and unseen public speaking topic and analysis via trainer feedback and group discussion
ü How do develop spontaneity and audience awareness
Thinking on your feet, developing a greater command over your audience and gaining your audience's attention and interest
ü Why and how to practice public speaking – (set speech)
Adapting material to the needs of the audience and delivering a set speech to a given audience. Analysis via trainer feedback and group discussion
ü How to prepare a public speech –(business topic)
Delivery of a prepared public speech and its introduction with feedback and first impressions on audience
ü How to take control of your audience
Tips on delivering to large and small audiences, managing audience expectations and dealing with difficult audiences
ü Why and how to practice public speaking – (business topic)
The final modifications and delivering of your public speech; analysis via trainer feedback and group discussion
ü Your general feedback session
Individual assessment of progress achieved, personal action plans and overall workshop feedback
Do you have further questions before making a decision?
If there's anything else you'd like to ask, we'd be more than happy to answer them via telephone or email. So get in touch today.
Telephone:- + (0) 99537 84981
Email:- public@icspsindia.com
Would you like a copy of our course brochure?
You can download our course brochure in PDF format (adobe acrobat format) by clicking on the small picture on the right. If you would prefer us to email you a copy of the brochure, please get in touch and we will send it to you by return acknowledgment.
Telephone:- + (0) 99537 84981
Email:- public@icspsindia.com
Interested in some in-house corporate training?
Our in-house corporate one-day course (anywhere in Delhi NCR) costs from just Rs. 15,000.00 + service tax and expenses for up to 10 delegates. For additional delegates the charges are Rs. 900.00 + service tax and up to a maximum strength of 20 delegates per training session.
Call us on + (0) 99537 84981 or email us at corporate@icspsindia.com to check availability and to discuss training opportunities further. And please remember, our in-house corporate courses can be customized to your specific requirements.
Do you have some friends or colleagues who might be interested?
If you have some friends or colleagues who might want to improve their overall communication skills in presenting, public speaking skills and voice skills, then click here to let them know about us.
Can’t see what you need, and is there something you’re looking for?
Call us on + (0) 99537 84981 or email us at info@icspsindia.com
Get in touch today!
Disclaimer –
Institute for Communication Skills and Public Speaking offers training in presentation skills; public speaking; communication skills and voice & accent skills and reserves the right to amend the content of any training workshop to ensure that you receive the best possible training. Institute for Communication Skills and Public Speaking further reserves the right to change an appointment date and time and venue as it finds necessary and appropriate from time to time to offer the best possible training workshop opportunity and experience for its clients and customers.
Authoritative public speaking skills is an intensive and highly interactive course to help you get the most from every public speaking opportunity. The course is ideal if you are an experienced presenter or public speaker and now want to achieve more with your public addresses and speeches.
You will gain a wide range of practical experience through many exercises (voice, physical presence, body language etc) and the delivery of four presentations. Each of the presentations provides a different challenge; and will give you the opportunity, and develop your ability to present and speak in different styles.
Complete the course and experience the change for yourself
Fluid public speaking skills – fluid public speaking in just one day!
Come on our one-day workshop and we guarantee that you will become an influential speaker
Course objectives –
How to define and tune your delivery style to create maximum impact
How to develop a more persuasive and impressive public speech style
How to control your space and presence to project influence on your audience
How to use presentation and speaking pace and structure more powerfully
How to use language creatively and descriptively to present a more powerful message
How to deliver different styles of speeches and public addresses for different audiences
What does the course cover?
ü How to get through introductions
Practices to develop group and audience rapport, self analysis of your current presentation style and controlling your nervous energy
ü Why and how to practice public speaking (prepared speech)
First delivery of a public speech of about 5 minutes and feedback on effectiveness of delivery style
ü How to create a greater impact through the voice
Developing a more confident and convincing voice with a greater range of expression in the voice and influencing your audience with the power of your voice
ü How to engage with the audience visually
Analysis of your visual impact on the audience using body language to build audience rapport and developing your unique public speaking style
ü Why public speaking structure, style and language
Preparing a public speech within a strict time constraint and establishing the key message(s). Applying structure and style effectively and using language to clarify and influence
ü Why and how to practice public speaking (unseen topics)
Delivery of and unseen public speaking topic and analysis via trainer feedback and group discussion
ü How do develop spontaneity and audience awareness
Thinking on your feet, developing a greater command over your audience and gaining your audience's attention and interest
ü Why and how to practice public speaking – (set speech)
Adapting material to the needs of the audience and delivering a set speech to a given audience. Analysis via trainer feedback and group discussion
ü How to prepare a public speech –(business topic)
Delivery of a prepared public speech and its introduction with feedback and first impressions on audience
ü How to take control of your audience
Tips on delivering to large and small audiences, managing audience expectations and dealing with difficult audiences
ü Why and how to practice public speaking – (business topic)
The final modifications and delivering of your public speech; analysis via trainer feedback and group discussion
ü Your general feedback session
Individual assessment of progress achieved, personal action plans and overall workshop feedback
Do you have further questions before making a decision?
If there's anything else you'd like to ask, we'd be more than happy to answer them via telephone or email. So get in touch today.
Telephone:- + (0) 99537 84981
Email:- public@icspsindia.com
Would you like a copy of our course brochure?
You can download our course brochure in PDF format (adobe acrobat format) by clicking on the small picture on the right. If you would prefer us to email you a copy of the brochure, please get in touch and we will send it to you by return acknowledgment.
Telephone:- + (0) 99537 84981
Email:- public@icspsindia.com
Interested in some in-house corporate training?
Our in-house corporate one-day course (anywhere in Delhi NCR) costs from just Rs. 15,000.00 + service tax and expenses for up to 10 delegates. For additional delegates the charges are Rs. 900.00 + service tax and up to a maximum strength of 20 delegates per training session.
Call us on + (0) 99537 84981 or email us at corporate@icspsindia.com to check availability and to discuss training opportunities further. And please remember, our in-house corporate courses can be customized to your specific requirements.
Do you have some friends or colleagues who might be interested?
If you have some friends or colleagues who might want to improve their overall communication skills in presenting, public speaking skills and voice skills, then click here to let them know about us.
Can’t see what you need, and is there something you’re looking for?
Call us on + (0) 99537 84981 or email us at info@icspsindia.com
Get in touch today!
Disclaimer –
Institute for Communication Skills and Public Speaking offers training in presentation skills; public speaking; communication skills and voice & accent skills and reserves the right to amend the content of any training workshop to ensure that you receive the best possible training. Institute for Communication Skills and Public Speaking further reserves the right to change an appointment date and time and venue as it finds necessary and appropriate from time to time to offer the best possible training workshop opportunity and experience for its clients and customers.
Public Speaking Skills – Intermediate Level
Smooth Public Speaking Skills
Do you…
Want to improve your public speaking?
Want to be more successful delivering a speech?
Want to make and impressive impact in front of an audience?
Want to master the arts of good public speaking?
And do you want to do something about it today?
Can you recall the last time you met someone you thought was a really engaging public speaker or presenter and made you think of your opportunities and skills?
Was it something about their voice, their clarity of message, their disarming smile, their power packed confidence, their descriptive language, the clear structure they used or was it a combination of all of these?
And have you ever thought you'd really like to be able to speak and move your audience as well as that?
Good public speakers are born with that skill – this is fiction!
Good public speaking skills can be developed by anyone – this is a fact!
We are passionate about helping you communicate emphatically and impressively.
Complete the course and experience the change for yourself
Smooth public speaking skills - smooth public speaking in just one day!
Course objectives –
How to develop a more confident and persuasive voice style
How to master control of your nervous energy when speaking in public
How to use body language to build rapport and audience engagement
How to use language techniques to deliver your key messages
How to plan and structure your public address or speech creatively
How to become a significantly better public speaker than you were before
What does the course cover?
ü How to get through introductions
Practices and exercises to develop group rapport and self perception of how others see you as a speaker, exercises to build confidence and warm up your voice
ü Why and how to practice public speaking
Delivery of public speech one about 5 minutes and feedback on strengths and areas for improvement
ü How to use your voice more effectively
Developing greater awareness of the voice, speaking more confidently and effectively with a more expressive and descriptive voice
ü How to create a stronger presence
Creating an immediate or first-impact impression and awareness of the effect of body language on your communication while using gesture to enhance your message you want to project, and using eye contact to build confidence and rapport
ü Why practice and exercise public speaking skills
Second delivery of public speech one / SWOT areas with feedback through group discussion and trainer
ü How to plan your public speech (public speech two)
Structuring a public speech quickly and opening and ending the speech effectively. Maintaining a strong focus while delivering your speech
ü How to develop a greater impact
Practices and exercises to develop more conviction in the voice and for a more assertive speaking style
ü How to influence your audience
Building rapport with your audience, using language to influence your audience and getting your message across in 60 seconds with techniques to aid audience recall capability
ü How to deal with questions & queries
Managing the question and answer session and dealing with difficult and challenging questions
ü Why practice and exercise public speaking skills
Modifying the speech to suit the need and rehearsing public speech two / SWOT areas
ü How to develop your spontaneity
Thinking on your feet and thinking fast and how to interact with the audience
ü Why practice and exercise public speaking skills
Final delivery of public speech two / SWOT areas with evaluation through group discussion
ü Your general feedback session
Individual evaluations by course tutor and personal action plans
Do you have further questions before making a decision?
If there's anything else you'd like to ask, we'd be more than happy to answer them via telephone or email. So get in touch today.
Telephone:- + (0) 99537 84981
Email:- public@icspsindia.com
Would you like a copy of our course brochure?
You can download our course brochure in PDF format (adobe acrobat format) by clicking on the small picture on the right. If you would prefer us to email you a copy of the brochure, please get in touch and we will send it to you by return acknowledgment.
Telephone:- + (0) 99537 84981
Email:- public@icspsindia.com
Interested in some in-house corporate training?
Our in-house corporate one-day course (anywhere in Delhi NCR) costs from just Rs. 15,000.00 + service tax and expenses for up to 10 delegates. For additional delegates the charges are Rs. 900.00 + service tax and up to a maximum strength of 20 delegates per training session.
Call us on + (0) 99537 84981 or email us at corporate@icspsindia.com to check availability and to discuss training opportunities further. And please remember, our in-house corporate courses can be customized to your specific requirements.
Do you have some friends or colleagues who might be interested?
If you have some friends or colleagues who might want to improve their overall communication skills in presenting, public speaking skills and voice skills, then click here to let them know about us.
Can’t see what you need, and is there something you’re looking for?
Call us on + (0) 99537 84981 or email us at info@icspsindia.com
Get in touch today!
Disclaimer –
Institute for Communication Skills and Public Speaking offers training in presentation skills; public speaking; communication skills and voice & accent skills and reserves the right to amend the content of any training workshop to ensure that you receive the best possible training. Institute for Communication Skills and Public Speaking further reserves the right to change an appointment date and time and venue as it finds necessary and appropriate from time to time to offer the best possible training workshop opportunity and experience for its clients and customers.
Do you…
Want to improve your public speaking?
Want to be more successful delivering a speech?
Want to make and impressive impact in front of an audience?
Want to master the arts of good public speaking?
And do you want to do something about it today?
Can you recall the last time you met someone you thought was a really engaging public speaker or presenter and made you think of your opportunities and skills?
Was it something about their voice, their clarity of message, their disarming smile, their power packed confidence, their descriptive language, the clear structure they used or was it a combination of all of these?
And have you ever thought you'd really like to be able to speak and move your audience as well as that?
Good public speakers are born with that skill – this is fiction!
Good public speaking skills can be developed by anyone – this is a fact!
We are passionate about helping you communicate emphatically and impressively.
Complete the course and experience the change for yourself
Smooth public speaking skills - smooth public speaking in just one day!
Course objectives –
How to develop a more confident and persuasive voice style
How to master control of your nervous energy when speaking in public
How to use body language to build rapport and audience engagement
How to use language techniques to deliver your key messages
How to plan and structure your public address or speech creatively
How to become a significantly better public speaker than you were before
What does the course cover?
ü How to get through introductions
Practices and exercises to develop group rapport and self perception of how others see you as a speaker, exercises to build confidence and warm up your voice
ü Why and how to practice public speaking
Delivery of public speech one about 5 minutes and feedback on strengths and areas for improvement
ü How to use your voice more effectively
Developing greater awareness of the voice, speaking more confidently and effectively with a more expressive and descriptive voice
ü How to create a stronger presence
Creating an immediate or first-impact impression and awareness of the effect of body language on your communication while using gesture to enhance your message you want to project, and using eye contact to build confidence and rapport
ü Why practice and exercise public speaking skills
Second delivery of public speech one / SWOT areas with feedback through group discussion and trainer
ü How to plan your public speech (public speech two)
Structuring a public speech quickly and opening and ending the speech effectively. Maintaining a strong focus while delivering your speech
ü How to develop a greater impact
Practices and exercises to develop more conviction in the voice and for a more assertive speaking style
ü How to influence your audience
Building rapport with your audience, using language to influence your audience and getting your message across in 60 seconds with techniques to aid audience recall capability
ü How to deal with questions & queries
Managing the question and answer session and dealing with difficult and challenging questions
ü Why practice and exercise public speaking skills
Modifying the speech to suit the need and rehearsing public speech two / SWOT areas
ü How to develop your spontaneity
Thinking on your feet and thinking fast and how to interact with the audience
ü Why practice and exercise public speaking skills
Final delivery of public speech two / SWOT areas with evaluation through group discussion
ü Your general feedback session
Individual evaluations by course tutor and personal action plans
Do you have further questions before making a decision?
If there's anything else you'd like to ask, we'd be more than happy to answer them via telephone or email. So get in touch today.
Telephone:- + (0) 99537 84981
Email:- public@icspsindia.com
Would you like a copy of our course brochure?
You can download our course brochure in PDF format (adobe acrobat format) by clicking on the small picture on the right. If you would prefer us to email you a copy of the brochure, please get in touch and we will send it to you by return acknowledgment.
Telephone:- + (0) 99537 84981
Email:- public@icspsindia.com
Interested in some in-house corporate training?
Our in-house corporate one-day course (anywhere in Delhi NCR) costs from just Rs. 15,000.00 + service tax and expenses for up to 10 delegates. For additional delegates the charges are Rs. 900.00 + service tax and up to a maximum strength of 20 delegates per training session.
Call us on + (0) 99537 84981 or email us at corporate@icspsindia.com to check availability and to discuss training opportunities further. And please remember, our in-house corporate courses can be customized to your specific requirements.
Do you have some friends or colleagues who might be interested?
If you have some friends or colleagues who might want to improve their overall communication skills in presenting, public speaking skills and voice skills, then click here to let them know about us.
Can’t see what you need, and is there something you’re looking for?
Call us on + (0) 99537 84981 or email us at info@icspsindia.com
Get in touch today!
Disclaimer –
Institute for Communication Skills and Public Speaking offers training in presentation skills; public speaking; communication skills and voice & accent skills and reserves the right to amend the content of any training workshop to ensure that you receive the best possible training. Institute for Communication Skills and Public Speaking further reserves the right to change an appointment date and time and venue as it finds necessary and appropriate from time to time to offer the best possible training workshop opportunity and experience for its clients and customers.
Public Speaking Skills – Beginner Level
Foundation Public Speaking Skills
Do you suffer from fear of public speaking or presentation anxiety?
One of the reasons many people come on our foundation public speaking skills course is to overcome their fear of public speaking. They use phrases like –
I get petrified, terrified and my mind goes blank
My throat dries up and I lose my voice
I just seem not to know where to start
I feel afraid and get panic attacks
My heart pounds and I feel physically sick
I get anxiety attacks and get totally stressed
To describe what they've felt like when asked to speak in public.
Have you ever felt this way about public speaking?
Good public speakers are born with that skill – this is fiction!
Good public speaking skills can be developed by anyone – this is a fact!
But you can go from "petrified" to "personality" in just one day!
We trainers at Institute for Communication Skills and Public Speaking understand that it's quite natural for you to feel very uncomfortable, nervous or even terrified when speaking in public for the first time. We help you overcome your fears using simple, practical techniques which you'll learn at our trainings and workshops.
The same people, who felt worried before the training, walk out after the training not believing that they have managed to control their nerves. They stand up in front of an audience and successfully speak in public.
Complete the course and experience the change for yourself
Foundation public speaking skills – confident public speaking in just one day!
Course objectives –
The first steps to becoming a good public speaker
How to control nerves and deal with common fears
How to speak more confidently in front of an audience
How to know how to develop ideas instantly
How to know how to plan and structure a public address
And to have enjoyed the experience thoroughly
You'll leave the workshop with your own personal development plan and a toolkit of techniques to turn that plan into action. You will also leave the workshop with a confident buzz and an accomplished sense of achievement.
What does the course cover?
ü How to get through introductions
Personal introductions and building group rapport. Warm up & ice breakers and the aims and objectives
ü Introduction to public speaking
Good & bad habits of public speaking and dealing with common challenges of public speaking
ü How to prepare to speak during your presentation
Dealing with a nervous self and how to harness the energy to build self confidence so that it reflects in your presentation and creating a confident impression when you speak or present
ü How to speak and how to deliver
Improving your voice for a well received presentation and speaking with confidence so it gives you authority while using confident body language to project conviction
ü How to plan your speech presentation
The key elements to good structure; defining your purpose, making a strong opening, selecting key points and messages, knowing your audience and closing effectively and with impact
ü Why and how to practice and exercise public speaking skills
Delivering a short public address and evaluating the public address / swot areas
ü Your general feedback session
Individual evaluations by course tutor and personal action plans. And the end of course evaluations
Do you have further questions before making a decision?
If there's anything else you'd like to ask, we'd be more than happy to answer them via telephone or email. So get in touch today.
Telephone:- + (0) 99537 84981
Email:- public@icspsindia.com
Would you like a copy of our course brochure?
You can download our course brochure in PDF format (adobe acrobat format) by clicking on the small picture on the right. If you would prefer us to email you a copy of the brochure, please get in touch and we will send it to you by return acknowledgment.
Telephone:- + (0) 99537 84981
Email:- public@icspsindia.com
Interested in some in-house corporate training?
Our in-house corporate one-day course (anywhere in Delhi NCR) costs from just Rs. 15,000.00 + service tax and expenses for up to 10 delegates. For additional delegates the charges are Rs. 900.00 + service tax and up to a maximum strength of 20 delegates per training session.
Call us on + (0) 99537 84981 or email us at corporate@icspsindia.com to check availability and to discuss training opportunities further. And please remember, our in-house corporate courses can be customized to your specific requirements.
Do you have some friends or colleagues who might be interested?
If you have some friends or colleagues who might want to improve their overall communication skills in presenting, public speaking skills and voice skills, then click here to let them know about us.
Can’t see what you need, and is there something you’re looking for?
Call us on + (0) 99537 84981 or email us at info@icspsindia.com
Get in touch today!
Disclaimer –
Institute for Communication Skills and Public Speaking offers training in presentation skills; public speaking; communication skills and voice & accent skills and reserves the right to amend the content of any training workshop to ensure that you receive the best possible training. Institute for Communication Skills and Public Speaking further reserves the right to change an appointment date and time and venue as it finds necessary and appropriate from time to time to offer the best possible training workshop opportunity and experience for its clients and customers.
Do you suffer from fear of public speaking or presentation anxiety?
One of the reasons many people come on our foundation public speaking skills course is to overcome their fear of public speaking. They use phrases like –
I get petrified, terrified and my mind goes blank
My throat dries up and I lose my voice
I just seem not to know where to start
I feel afraid and get panic attacks
My heart pounds and I feel physically sick
I get anxiety attacks and get totally stressed
To describe what they've felt like when asked to speak in public.
Have you ever felt this way about public speaking?
Good public speakers are born with that skill – this is fiction!
Good public speaking skills can be developed by anyone – this is a fact!
But you can go from "petrified" to "personality" in just one day!
We trainers at Institute for Communication Skills and Public Speaking understand that it's quite natural for you to feel very uncomfortable, nervous or even terrified when speaking in public for the first time. We help you overcome your fears using simple, practical techniques which you'll learn at our trainings and workshops.
The same people, who felt worried before the training, walk out after the training not believing that they have managed to control their nerves. They stand up in front of an audience and successfully speak in public.
Complete the course and experience the change for yourself
Foundation public speaking skills – confident public speaking in just one day!
Course objectives –
The first steps to becoming a good public speaker
How to control nerves and deal with common fears
How to speak more confidently in front of an audience
How to know how to develop ideas instantly
How to know how to plan and structure a public address
And to have enjoyed the experience thoroughly
You'll leave the workshop with your own personal development plan and a toolkit of techniques to turn that plan into action. You will also leave the workshop with a confident buzz and an accomplished sense of achievement.
What does the course cover?
ü How to get through introductions
Personal introductions and building group rapport. Warm up & ice breakers and the aims and objectives
ü Introduction to public speaking
Good & bad habits of public speaking and dealing with common challenges of public speaking
ü How to prepare to speak during your presentation
Dealing with a nervous self and how to harness the energy to build self confidence so that it reflects in your presentation and creating a confident impression when you speak or present
ü How to speak and how to deliver
Improving your voice for a well received presentation and speaking with confidence so it gives you authority while using confident body language to project conviction
ü How to plan your speech presentation
The key elements to good structure; defining your purpose, making a strong opening, selecting key points and messages, knowing your audience and closing effectively and with impact
ü Why and how to practice and exercise public speaking skills
Delivering a short public address and evaluating the public address / swot areas
ü Your general feedback session
Individual evaluations by course tutor and personal action plans. And the end of course evaluations
Do you have further questions before making a decision?
If there's anything else you'd like to ask, we'd be more than happy to answer them via telephone or email. So get in touch today.
Telephone:- + (0) 99537 84981
Email:- public@icspsindia.com
Would you like a copy of our course brochure?
You can download our course brochure in PDF format (adobe acrobat format) by clicking on the small picture on the right. If you would prefer us to email you a copy of the brochure, please get in touch and we will send it to you by return acknowledgment.
Telephone:- + (0) 99537 84981
Email:- public@icspsindia.com
Interested in some in-house corporate training?
Our in-house corporate one-day course (anywhere in Delhi NCR) costs from just Rs. 15,000.00 + service tax and expenses for up to 10 delegates. For additional delegates the charges are Rs. 900.00 + service tax and up to a maximum strength of 20 delegates per training session.
Call us on + (0) 99537 84981 or email us at corporate@icspsindia.com to check availability and to discuss training opportunities further. And please remember, our in-house corporate courses can be customized to your specific requirements.
Do you have some friends or colleagues who might be interested?
If you have some friends or colleagues who might want to improve their overall communication skills in presenting, public speaking skills and voice skills, then click here to let them know about us.
Can’t see what you need, and is there something you’re looking for?
Call us on + (0) 99537 84981 or email us at info@icspsindia.com
Get in touch today!
Disclaimer –
Institute for Communication Skills and Public Speaking offers training in presentation skills; public speaking; communication skills and voice & accent skills and reserves the right to amend the content of any training workshop to ensure that you receive the best possible training. Institute for Communication Skills and Public Speaking further reserves the right to change an appointment date and time and venue as it finds necessary and appropriate from time to time to offer the best possible training workshop opportunity and experience for its clients and customers.
Success Communication Skills – Module 3
Effective Personal Voice Impact Skills
Whether it is participating in meetings, giving dynamic presentations, speaking effectively to an audience or on the telephone or being more influential in your social or business environment, you want to be heard with an impact. Your voice plays an essential role in commanding the attention of your listeners.
The effective personal voice impact skills training and workshop has been developed and designed to help you develop the key vocal skills you need to enhance your personal vocal impact. This training and workshop will help you speak with greater confidence and conviction and communicate more effectively in both business and social environments.
Complete the course and experience the change for yourself
Success communication skills – effective personal voice impact skills in just one day!
Course objectives –
How to reduce hidden tensions that interfere with vocal production
How to project a clear and confident voice while speaking
How to control your speed and the pace of your speech delivery
How to develop a dynamic and intonated voice that commands attention
How to develop a range of expressive qualities to become more influential
How to develop key vocal skills to help you maximize your impact in all situations
What does the course cover?
ü How to get through introductions
Personal introductions of attending delegates and the aims and objectives of the course
ü How to and why prepare to speak
Breathing techniques to aid your vocal style and how your posture helps support the voice correctly with practices to warm up the facial muscles before you start speaking
ü How to project a clear, confident voice
Practices to help you enhance your distinctive speech style, techniques to develop your vocal strength and command and project a fluid voice and practices to help you speak with greater energy and enthusiasm
ü How to speak with greater conviction
Learning how to pace your delivery and varying speed for an impact-speech and also you’ll deliver a short speech putting into practice vocal techniques you’ve learnt so far with constructive feedback on the vocal impact made on your listener(s)
ü How to develop the expressive qualities in the voice
Using gestures to help enhance your voice and add to the communication, using the power of pause to influence meaning and stress impacts while developing a range of expressive and descriptive vocal qualities
ü How to maximize your vocal impact in all situations
Short impromptu speeches and role plays using vocal techniques developed so far with constructive feedback on impact made on your listener(s)
ü Your general review and action plan
Personal action plan for further development and end of course evaluations and development plan
Do you have further questions before making a decision?
If there's anything else you'd like to ask, we'd be more than happy to answer them via telephone or email. So get in touch today.
Telephone:- + (0) 99537 84981
Email:- public@icspsindia.com
Would you like a copy of our course brochure?
You can download our course brochure in PDF format (adobe acrobat format) by clicking on the small picture on the right. If you would prefer us to email you a copy of the brochure, please get in touch and we will send it to you by return acknowledgment.
Telephone:- + (0) 99537 84981
Email:- public@icspsindia.com
Interested in some in-house corporate training?
Our in-house corporate one-day course (anywhere in Delhi NCR) costs from just Rs. 15,000.00 + service tax and expenses for up to 10 delegates. For additional delegates the charges are Rs. 900.00 + service tax and up to a maximum strength of 20 delegates per training session.
Call us on + (0) 99537 84981 or email us at corporate@icspsindia.com to check availability and to discuss training opportunities further. And please remember, our in-house corporate courses can be customized to your specific requirements.
Do you have some friends or colleagues who might be interested?
If you have some friends or colleagues who might want to improve their overall communication skills in presenting, public speaking skills and voice skills, then click here to let them know about us.
Can’t see what you need, and is there something you’re looking for?
Call us on + (0) 99537 84981 or email us at info@icspsindia.com
Get in touch today!
Disclaimer –
Institute for Communication Skills and Public Speaking offers training in presentation skills; public speaking; communication skills and voice & accent skills and reserves the right to amend the content of any training workshop to ensure that you receive the best possible training. Institute for Communication Skills and Public Speaking further reserves the right to change an appointment date and time and venue as it finds necessary and appropriate from time to time to offer the best possible training workshop opportunity and experience for its clients and customers.
Success Communication Skills – Module 2
Effective Body Language Skills
When you steer a meeting, present a proposal, negotiate a deal or try to convince people of your brilliant idea, your body is also ‘communicating’ as you speak. And if your body language works along with your verbal communication then you’re likely to be much more successful.
Effective body language skills give you an edge when negotiating. If you can read those key signs from the people you are dealing with, you can discover things that can help you reach a better negotiated deal.
Complete the course and experience the change for yourself
Success communication skills – effective body language skills in just one day!
Throughout the day you will explore the use of body language through group exercises, role plays and group discussion and activities. Videos will also be used to help reinforce feedback and corroborate learning.
Course objectives –
How to discover when body language is an important means of communication
How to incorporate the of use body language to increase your personal impact
How to increase your presence and strengthen your command over your listeners
How to use body language effectively to build rapport with others
How to read and interpret other people’s signals through their body language
How to apply body language to help control tension and manage conflict
What does the course cover?
ü How to get through introductions
Personal introductions and self perception of how other people see you
ü How to recognize your personal body language
Initial diagnostic of personal body language with trainer and group feedback and understanding the importance of body language
ü How to enhance your personal body language vocabulary
Developing a more confident posture, making more use of gesture and increasing use of facial expression and eye contact
ü How to use body language to increase your personal impact
How to make an immediate positive impression and how to communicate a confident and professional style and how to use body language to help engage with your listeners
ü Review of personal impact achieved
Application of techniques developed along with individual feedback on personal use of body language
ü How to use body language to build rapport
Understanding the difference between aggressive and assertive body language, how to develop positive relationships through use of body language and how to control any negative hidden messages through body language
ü How to read and respond positively to signals from other people’s body language
Understanding signal clusters from others and how they can be interpreted, how to react positively to negative vibes generated through body language and how to control a situation through use of body language
ü Group review of best practices
Review of key lessons learnt and how to apply them along with individual feedback through group discussion and trainer analysis
ü Your general review and action plan
Personal action plans and your course evaluations
Do you have further questions before making a decision?
If there's anything else you'd like to ask, we'd be more than happy to answer them via telephone or email. So get in touch today.
Telephone:- + (0) 99537 84981
Email:- public@icspsindia.com
Would you like a copy of our course brochure?
You can download our course brochure in PDF format (adobe acrobat format) by clicking on the small picture on the right. If you would prefer us to email you a copy of the brochure, please get in touch and we will send it to you by return acknowledgment.
Telephone:- + (0) 99537 84981
Email:- public@icspsindia.com
Interested in some in-house corporate training?
Our in-house corporate one-day course (anywhere in Delhi NCR) costs from just Rs. 15,000.00 + service tax and expenses for up to 10 delegates. For additional delegates the charges are Rs. 900.00 + service tax and up to a maximum strength of 20 delegates per training session.
Call us on + (0) 99537 84981 or email us at corporate@icspsindia.com to check availability and to discuss training opportunities further. And please remember, our in-house corporate courses can be customized to your specific requirements.
Do you have some friends or colleagues who might be interested?
If you have some friends or colleagues who might want to improve their overall communication skills in presenting, public speaking skills and voice skills, then click here to let them know about us.
Can’t see what you need, and is there something you’re looking for?
Call us on + (0) 99537 84981 or email us at info@icspsindia.com
Get in touch today!
Disclaimer –
Institute for Communication Skills and Public Speaking offers training in presentation skills; public speaking; communication skills and voice & accent skills and reserves the right to amend the content of any training workshop to ensure that you receive the best possible training. Institute for Communication Skills and Public Speaking further reserves the right to change an appointment date and time and venue as it finds necessary and appropriate from time to time to offer the best possible training workshop opportunity and experience for its clients and customers.
When you steer a meeting, present a proposal, negotiate a deal or try to convince people of your brilliant idea, your body is also ‘communicating’ as you speak. And if your body language works along with your verbal communication then you’re likely to be much more successful.
Effective body language skills give you an edge when negotiating. If you can read those key signs from the people you are dealing with, you can discover things that can help you reach a better negotiated deal.
Complete the course and experience the change for yourself
Success communication skills – effective body language skills in just one day!
Throughout the day you will explore the use of body language through group exercises, role plays and group discussion and activities. Videos will also be used to help reinforce feedback and corroborate learning.
Course objectives –
How to discover when body language is an important means of communication
How to incorporate the of use body language to increase your personal impact
How to increase your presence and strengthen your command over your listeners
How to use body language effectively to build rapport with others
How to read and interpret other people’s signals through their body language
How to apply body language to help control tension and manage conflict
What does the course cover?
ü How to get through introductions
Personal introductions and self perception of how other people see you
ü How to recognize your personal body language
Initial diagnostic of personal body language with trainer and group feedback and understanding the importance of body language
ü How to enhance your personal body language vocabulary
Developing a more confident posture, making more use of gesture and increasing use of facial expression and eye contact
ü How to use body language to increase your personal impact
How to make an immediate positive impression and how to communicate a confident and professional style and how to use body language to help engage with your listeners
ü Review of personal impact achieved
Application of techniques developed along with individual feedback on personal use of body language
ü How to use body language to build rapport
Understanding the difference between aggressive and assertive body language, how to develop positive relationships through use of body language and how to control any negative hidden messages through body language
ü How to read and respond positively to signals from other people’s body language
Understanding signal clusters from others and how they can be interpreted, how to react positively to negative vibes generated through body language and how to control a situation through use of body language
ü Group review of best practices
Review of key lessons learnt and how to apply them along with individual feedback through group discussion and trainer analysis
ü Your general review and action plan
Personal action plans and your course evaluations
Do you have further questions before making a decision?
If there's anything else you'd like to ask, we'd be more than happy to answer them via telephone or email. So get in touch today.
Telephone:- + (0) 99537 84981
Email:- public@icspsindia.com
Would you like a copy of our course brochure?
You can download our course brochure in PDF format (adobe acrobat format) by clicking on the small picture on the right. If you would prefer us to email you a copy of the brochure, please get in touch and we will send it to you by return acknowledgment.
Telephone:- + (0) 99537 84981
Email:- public@icspsindia.com
Interested in some in-house corporate training?
Our in-house corporate one-day course (anywhere in Delhi NCR) costs from just Rs. 15,000.00 + service tax and expenses for up to 10 delegates. For additional delegates the charges are Rs. 900.00 + service tax and up to a maximum strength of 20 delegates per training session.
Call us on + (0) 99537 84981 or email us at corporate@icspsindia.com to check availability and to discuss training opportunities further. And please remember, our in-house corporate courses can be customized to your specific requirements.
Do you have some friends or colleagues who might be interested?
If you have some friends or colleagues who might want to improve their overall communication skills in presenting, public speaking skills and voice skills, then click here to let them know about us.
Can’t see what you need, and is there something you’re looking for?
Call us on + (0) 99537 84981 or email us at info@icspsindia.com
Get in touch today!
Disclaimer –
Institute for Communication Skills and Public Speaking offers training in presentation skills; public speaking; communication skills and voice & accent skills and reserves the right to amend the content of any training workshop to ensure that you receive the best possible training. Institute for Communication Skills and Public Speaking further reserves the right to change an appointment date and time and venue as it finds necessary and appropriate from time to time to offer the best possible training workshop opportunity and experience for its clients and customers.
Success Communication Skills – Module 1
Effective Communication Skills
Effective communicators are much sought after in any industry today after all for delivering a message you still need someone to make the communication happen. The world over every negotiation, every dialogue, and every form of verbal exchange requires an effective communicator.
It’s their voice, their smile, their confidence, the way they look at you while communicating, the tone in which they write and a combination of the above and much more.
And haven’t you ever thought you'd really like to be able to communicate as well as that?
Complete the course and experience the change for yourself
Success communication skills - effective communication skills in just one day!
Effective communication skills training course will help you to express yourself more effectively, have more influence with your colleagues and peers and appear more confident in front of others.
This is a highly practical and interactive course. You will be working both individually and in small groups on a variety of vocal and practical exercises, interactive discussions and role plays throughout the course.
You'll leave the training with your own personal development plan and a toolkit of techniques to turn that plan into action. You will also leave the workshop with a confident buzz and an accomplished sense of achievement.
Course objectives –
How to communicate with more confidence and listen carefully to build rapport
How to analyse and utilize body language to your communication style and advantage
How to lead conversations and influence people the way you would like to
How to develop the confidence to make more of an impression on your audience
How to enhance your professionalism at work through effective communication skills
And enjoy the practical experience of doing than learning through activities
What does the course cover?
ü How to get through introductions
Getting to know the group and how you see yourself. And what makes a good communicator
ü How to use your voice more effectively
Developing a greater awareness of your voice, speak more confidently, develop a more expressive tone of voice and understand how the voice conveys meaning and how to use your voice to influence your listener
ü How to generate confidence through body language
How to appear more approachable and confident, use the power of eye contact and how to be more in control of your body language
ü How to present yourself more successfully
How to create an immediate impression while using voice and body language to your advantage; a short individual presentation with feedback
ü How to communicate in different styles
Identify your preferred style of communication while being sensitive to other people's styles and how to enhance your message
ü How to harness the power of effective listening
Understand the barriers to good listening and how to listen effectively to build rapport with questioning techniques to aid understanding
ü Your general review and action plan
Identification of key personal strengths (individual); set targets for personal development and your workshop review
Do you have further questions before making a decision?
If there's anything else you'd like to ask, we'd be more than happy to answer them via telephone or email. So get in touch today.
Telephone:- + (0) 99537 84981
Email:- mailto:public@icspsindia.com
Would you like a copy of our course brochure?
You can download our course brochure in PDF format (adobe acrobat format) by clicking on the small picture on the right. If you would prefer us to email you a copy of the brochure, please get in touch and we will send it to you by return acknowledgment.
Telephone:- + (0) 99537 84981
Email:- mailto:public@icspsindia.com
Interested in some in-house corporate training?
Our in-house corporate one-day course (anywhere in Delhi NCR) costs from just Rs. 15,000.00 + service tax and expenses for up to 10 delegates. For additional delegates the charges are Rs. 900.00 + service tax and up to a maximum strength of 20 delegates per training session.
Call us on + (0) 99537 84981 or email us at mailto:corporate@icspsindia.com to check availability and to discuss training opportunities further. And please remember, our in-house corporate courses can be customized to your specific requirements.
Do you have some friends or colleagues who might be interested?
If you have some friends or colleagues who might want to improve their overall communication skills in presenting, public speaking skills and voice skills, then click here to let them know about us.
Can’t see what you need, and is there something you’re looking for?
Call us on + (0) 99537 84981 or email us at mailto:info@icspsindia.com
Get in touch today!
Disclaimer –
Institute for Communication Skills and Public Speaking offers training in presentation skills; public speaking; communication skills and voice & accent skills and reserves the right to amend the content of any training workshop to ensure that you receive the best possible training. Institute for Communication Skills and Public Speaking further reserves the right to change an appointment date and time and venue as it finds necessary and appropriate from time to time to offer the best possible training workshop opportunity and experience for its clients and customers.
About Us
At the Institute for Communication Skills and Public Speaking we make you present, speak and communicate best, because it is our core strength and this is why we are in business.
Who are we?
The Institute for Communication Skills and Public Speaking is the best in Personal Development Skills and in transforming lives. We are fanatic about our delivery and we are fanatic about training and developing you on the right communication skills -
The Institute for Communication Skills and Public Speaking is a blend of industry and academia in personal development skills and sales excellence. We understand today’s dynamics of a changing world that incorporates newer and dynamic personal development standards to stay competitive and edgy.
Our Personal Development programmes are designed and packaged to suit your need. Real life strategies, powerful and profitable experiences in our workshops and trainings are assimilated to make you skilful, developed and trained.
Why do I need Personal Development?
Personal Skills are core to an individual’s success. There are sure things that are going to keep you successful in today’s competitive landscape and those are Skills, Development and Training.
These are maxims that are going to get you to your goals and objectives. In these pressing times with a meltdown of practically everything from finances, to jobs, healthcare, real estate to everyday essentials and much more; it is paramount that you develop your skills to edge past the rest. You need to have that edge to stay competitive and performing; to stay connected with and be prepared for the next BIG Opportunity.
Skills, Development and Training make it easy for you to stay prepared than to start preparing when an opportunity presents itself.
How does it help me?
Personal development skills are really a full circle of must-have essentials to become a successful professional today. It takes you through all the facets of the skills required today in a modern world to keep you ahead of your colleagues and competitors with the help of real life experiences and achievements.
Our programmes are designed to help you grow and keep you growing for whatever your purpose or objectives are among the many programmes we deliver and conduct on skill set requirements. Our programmes are really a methodical process and approach to help you grow and grow –
Our programmes directly and profoundly impact –
Who are we?
The Institute for Communication Skills and Public Speaking is the best in Personal Development Skills and in transforming lives. We are fanatic about our delivery and we are fanatic about training and developing you on the right communication skills -
The Institute for Communication Skills and Public Speaking is a blend of industry and academia in personal development skills and sales excellence. We understand today’s dynamics of a changing world that incorporates newer and dynamic personal development standards to stay competitive and edgy.
Our Personal Development programmes are designed and packaged to suit your need. Real life strategies, powerful and profitable experiences in our workshops and trainings are assimilated to make you skilful, developed and trained.
Why do I need Personal Development?
Personal Skills are core to an individual’s success. There are sure things that are going to keep you successful in today’s competitive landscape and those are Skills, Development and Training.
These are maxims that are going to get you to your goals and objectives. In these pressing times with a meltdown of practically everything from finances, to jobs, healthcare, real estate to everyday essentials and much more; it is paramount that you develop your skills to edge past the rest. You need to have that edge to stay competitive and performing; to stay connected with and be prepared for the next BIG Opportunity.
Skills, Development and Training make it easy for you to stay prepared than to start preparing when an opportunity presents itself.
How does it help me?
Personal development skills are really a full circle of must-have essentials to become a successful professional today. It takes you through all the facets of the skills required today in a modern world to keep you ahead of your colleagues and competitors with the help of real life experiences and achievements.
Our programmes are designed to help you grow and keep you growing for whatever your purpose or objectives are among the many programmes we deliver and conduct on skill set requirements. Our programmes are really a methodical process and approach to help you grow and grow –
Our programmes directly and profoundly impact –
- Your career, your income, and your financial future
- Your relationships, your family, your marriage
- Your health, your fitness and your well-being
- Your enjoyment of life and your ability to have fun
- Your overall sense of yourself and your confidence
What are the ‘Institute for Communication Skills and Public Speaking’ Values?
Deliver on mutually agreed standards
- Continuously improve to deliver better
- Customer focus is our blind spot
- (we see nothing beyond you)
- Progressive innovation & development
- Integrity, our conscience is our toll gate
- Team work, works a team out
Our Corporate Training Approach
Two pronged Method –
Since trainings and individual needs are multifarious so is our approach which outlines the various grid options one can choose from to come to a right fit for a specific training programme. There are two ways we look at it and a combination of both at times when description requires more defining. Our versatile approach to get to the correct requirements and development opportunity is why our clients feel comfortable with our services and products which are modular and effective -
Inductive –
In inductive as it refers to, the Clients give us a detailed description of the training requirements they need and we map our trainings as per these outlines or develop custom requirements.
Deductive –
In our Deductive Approach we put together a grid that almost accurately defines the level of training and the content of training –
We classify these into 4 development areas –
1. Knowledge
2. Skill
3. Attitude
4. Behaviour
These development areas are divided in the following levels –
1. Elementary
2. Competent
3. Proficient
4. Expert
After Mapping the requirements and getting the required development area we then define the level of command required over each development area –
This approach puts a method and statistical accountability to the return on investment on training and further defines future training needs and development areas for each individual –
The process –
1. Identify the training programme
2. Analyze the training needs (depends on which one leads between 1 and 2)
3. Identify the development areas and its levels
4. Map our trainings and or develop a training programme
5. Buy-in from the customer on the programme
6. Deliver the training to the customer
7. Analyze the objectives of the programme
8. Analyze the effectiveness of the training
9. Feedback and customer support
Methodology
o Role Plays
Imitation is the best flattery, practicing doing things right is more important than practicing doing things wrong. Practice makes you perfect – but it should be in the correct things and not incorrect things. Observation and Imitating the right method and practice is the key objective –
o Games
There’s no better way than incorporating games to engage your senses while doing something – it is a proven way to increase focus and participation, there is no better way to understand the science of perfection other than by playing it. Understanding that the mind and body are indispensable for productivity is the key objective –
o Case Studies
The fortunate thing is that we had Einstein who taught us relativity – imagine us learning relativity on our own – (we might never have even discovered it yet, on our own). We learn from practices in play and study their outcomes for better practices and better outcomes. Understanding to interpret failure and success on historical cues is the key objective -
o Team exercise
If an individual by himself scored most of the points – it would not be enough to win, if the team made points too, there’s a certain possibility of a good win, to understand the collective effort of a team is to understand the strength at which you can deliver. Participation and being a team player is the key objective –
o Questionnaires
Where am I, where do I want to go, how do I want to go etc are key questions we overlook when we want to get to our goals and objectives. Asking ourselves before setting out is important, it outlines for us the possibility of what might be and based on that possibility are results created. Analysis is the key objective here –
o Group Discussion
Nobody in life gets by today with dumb charades, gone are the days when you were introduced. Nobody will want to do that in this competitive climate and landscape. You have to speak up, you have to lead yourself, and you have to state your arrival. The key here is to develop communication that is relevant, pertinent and group wise –
o Feedback
This is a key activity to the emotional quotient and intelligence of an individual. Who doesn’t like a pat on their back – you’d be lying if you said ‘NO’. Feedback is an independent mechanism in itself that proves to be an excellent driver of personal and organizational development towards achieving goals and objectives. Understanding the positivism of constructive and commendable feedback is the key objective here –
o Audio & Visuals
In today’s world people don’t close their eyes when they hear and they don’t shut their ears when they see. We completely understand the importance of these two fundamental tools of training and how to employ them for effective use. To deliver, pronounce and express training through A/V tools and aids is the key objective here –
Attn: David Conrad Linus
Institute for Communication Skills and Public Speaking
Sector 12, Dwarka
New Delhi – 1110075
Phone: +91 99537 84981
Email: info@icspsindia.com
Subscribe to:
Posts (Atom)
